Maria Rodriguez

Receptionist with over three years of progressive experience in customer-facing roles, adept at enhancing customer satisfaction and streamlining operations. Skilled in managing front desk operations, improving check-in processes, and handling cash transactions with a meticulous attention to detail. Possesses strong capabilities in customer service, problem-solving, and time management, aiming to leverage these skills to contribute effectively in a dynamic team environment. Reliable employee with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player.

• Collaborated with team to improve product knowledge and increasing customer satisfaction
• Developed comprehensive expertise in Hyundai vehicles
• Boosted product knowledge, leading to a 15% increase in customer satisfaction at Northwest Hyundai.
• Enhanced sales by 15% through advanced product knowledge and strategic selling.
• Mapped customer needs to Hyundai's product offerings, optimizing sales solutions.
• Fueled team spirit and collaboration to surpass sales goals at Northwest Hyundai.
• Contributed to team success by eagerly learning new technologies
• Ensured top-tier customer interactions by managing front desk operations
• Significantly reduced wait times by innovating check-in processes
• Set a high standard for front desk engagements through new customer service protocols
• Introduced digital tools to enhance guest check-in efficiency.
• Actively engaged with customers to ensure a welcoming environment.
• Assisted in training new staff to uphold service standards.
• Boosted front desk efficiency by implementing digital check-in tools.
• Managed cash transactions effectively as a Teller at FICOHSA EXPRESS
• Ensured accuracy and efficiency in all financial operations
• Collaborated with team members to provide excellent customer service
• Solved complex transaction issues swiftly
• Efficiently processed over 30 transactions daily, enhancing customer satisfaction.
• Reduced transaction errors by 15% through meticulous attention to detail

• English. Advanced.
• Spanish. Native.
• Korean. Beginner.

• Harry Petit. Former manager. Phone number: 409-200-1301
• Carlos Ferrer. Friend. Phone number 305-389-7881
• Indiana Rodriguez. Desk manager. 561-592-4201

• English. Advanced.
• Spanish. Native.
• Korean. Beginner.