Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Maria Rodriguez

Pflugerville,TX

Summary

Experienced Customer Support Specialist adept at surpassing customer expectations. Proven track record of resolving customer dissatisfaction by employing effective communication and focused solutions. Skilled in finding mutually beneficial resolutions.

Overview

5
5
years of professional experience

Work History

Call Center Representative

MAP Communications
Edinburg, TX
11.2021 - 01.2023
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Performed outbound calling campaigns to promote new products or services.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Sales Floor Associate

Zara
Mcallen, TX
05.2020 - 05.2021
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Performed inventory counts on a regular basis to ensure accurate stock levels.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Upheld all safety regulations as outlined by the company's health and safety policy.
  • Consistently met or exceeded daily sales goals established by management team.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
  • Utilized computer systems for tracking customer orders, registering complaints.
  • Ensured compliance with applicable laws, regulations concerning sale of goods, services.
  • Created positive experiences for customers through friendly conversations during transactions.

Sales Associate

Victorias Secret
Mcallen, TX
12.2019 - 03.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Cashier

HEB Grocery Store
Mcallen, TX
01.2018 - 11.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Some College (No Degree) -

Austin Community College
Austin, TX

Skills

  • Report Preparation
  • Customer Service
  • Sales closing
  • Analytical Thinking
  • Supervision and leadership
  • Problem Resolution
  • FLUENT IN Spanish
  • Relationship Building
  • Flexible and Adaptable
  • Attention to Detail
  • First Aid/CPR

Languages

English
Professional
Spanish
Professional

Affiliations

  • My hobbies include going to the gym, reading, I love fashion and makeup. I like to travel, learning new things everyday. I like to Learn from other people, and improve myself.

Timeline

Call Center Representative

MAP Communications
11.2021 - 01.2023

Sales Floor Associate

Zara
05.2020 - 05.2021

Sales Associate

Victorias Secret
12.2019 - 03.2020

Cashier

HEB Grocery Store
01.2018 - 11.2019

Some College (No Degree) -

Austin Community College

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Maria Rodriguez