Maria Rodriguez
Port Lavaca,TX
Summary
Motivated Customer Service Professional with plenty of years experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills.
Overview
20
20
years of professional experience
Work History
Saltwater Boutique
Owner
08.2019 - 06.2024
- Developed loyal clientele through attentive service and strong knowledge of product offerings.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Consistently met individual sales goals while contributing to the overall success of the boutique team.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Office Manager
Sunbelt Credit
03.2014 - 07.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Manager
Whataburger Restaurants L&c
05.2004 - 10.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Braddock High School
Miami, FL05-1995
Skills
- Client relationship building
- POS system operation
- Store maintenance
- Upselling strategies
- Social media promotion
- Fashion awareness
- Customer service
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Cash handling
- Detail-oriented
- Goal driven
- Cash register operation
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Saltwater Boutique
Owner
08.2019 - 06.2024
Office Manager
Sunbelt Credit
03.2014 - 07.2020
Store Manager
Whataburger Restaurants L&c
05.2004 - 10.2011
High School Diploma -
Braddock High School
Similar Profiles
Steven DelinoSteven Delino
Supreme Glass Services at OwnerSupreme Glass Services at Owner
Anas NafeesAnas Nafees
Tour Leader at OWNERTour Leader at OWNER
Ali QamarAli Qamar
Shop Owner at OwnerShop Owner at Owner
Lamonica CarmonLamonica Carmon
Mobile Phlebotomy at OwnerMobile Phlebotomy at Owner
Preston RillsPreston Rills
Maintenance Crew Member at Lowery ApartmentsMaintenance Crew Member at Lowery Apartments