Leonardo Rodriguez
Miami,USA
Summary
Results-oriented management professional with over 10 years of experience in customer service, sales, and retail operations. Skilled in team leadership, process optimization, and driving organizational performance. Recognized for consistently exceeding targets, cultivating strong customer relationships, and developing high-performing teams. Fluent in English and Spanish. Seeking a management role where I can leverage my strategic vision and leadership experience to drive business growth. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Verizon Wireless
Miami, USA
11.2018 - Current
- Led initiatives to improve customer satisfaction and retention through technical support and consultative service
- Mentored team members and assisted with onboarding and performance coaching
- Analyzed sales data and operational trends to improve team productivity and service quality
- Contributed to sales goals by educating customers on plans, upgrades, and service options
Store Manager
Foot Locker Inc.
Miami, USA
05.2015 - 09.2018
- Directed all aspects of store operations, including staffing, inventory, merchandising, and financial reporting
- Recruited, trained, and led a high-performing team that consistently surpassed sales goals
- Improved customer satisfaction through staff development and service quality initiatives
- Launched successful promotional campaigns that increased revenue and brand visibility
Assistant Manager
Foot Locker Inc.
Miami, USA
09.2012 - 06.2015
- Supported the Store Manager in achieving business objectives through operational leadership
- Managed scheduling, stock levels, and floor presentation to enhance customer experience
- Played a key role in talent development and team performance evaluation
Sales Associate
Foot Locker Inc.
Miami, USA
11.2011 - 08.2012
- Delivered exceptional front-line customer service in a fast-paced retail setting
- Actively promoted product features and offers, consistently exceeding sales targets
- Supported store setup, inventory management, and team collaboration
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2010
Business Administration - Coursework Completed
Miami Dade College
Miami, FLSkills
- Leadership & Team Development
- Operations Management
- Sales Strategy & Business Growth
- Inventory Planning & Merchandising
- Customer Retention & Relationship Building
- Performance Analysis & Reporting
- Problem Solving & Conflict Resolution
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Assistant Manager
Verizon Wireless
11.2018 - Current
Store Manager
Foot Locker Inc.
05.2015 - 09.2018
Assistant Manager
Foot Locker Inc.
09.2012 - 06.2015
Sales Associate
Foot Locker Inc.
11.2011 - 08.2012
High School Diploma -
Ida S. Baker High School
Business Administration - Coursework Completed
Miami Dade College
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