Maria Rodriguez
Elizabethport
Summary
Dynamic leader with extensive experience at Walmart, recognized for reducing employee turnover and enhancing customer satisfaction. Proven skills in motivational leadership and policy enforcement, driving team performance and operational excellence. Successfully implemented loss prevention strategies, resulting in minimized theft incidents and a secure environment for staff and customers alike.
Knowledgeable, with strong background in managing operations, ensuring smooth workflow, and meeting targets. Proven ability to handle high-pressure situations and resolve conflicts efficiently. Demonstrated skills in team leadership and operational efficiency.
Overview
15
15
years of professional experience
Work History
Overnight Manager
Walmart
06.2022 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Overnight Team Lead
Walmart
01.2021 - 06.2022
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Earned recognition from senior leadership for consistently surpassing performance expectations and maintaining a high level of team morale.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
Cap 1 Team Lead
Walmart
01.2020 - 01.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Department Manager
Walmart
09.2017 - 12.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Customer Service Manager
Walmat Supercenter
09.2014 - 04.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
General Manager
Five Guys
02.2010 - 09.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Associate of Business Administration - Business Management
Berkeley College
West Paterson Nj06-2004
Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Scheduling expertise
- Strong leadership
- Property maintenance
Timeline
Overnight Manager
Walmart
06.2022 - Current
Overnight Team Lead
Walmart
01.2021 - 06.2022
Cap 1 Team Lead
Walmart
01.2020 - 01.2021
Department Manager
Walmart
09.2017 - 12.2019
Customer Service Manager
Walmat Supercenter
09.2014 - 04.2017
General Manager
Five Guys
02.2010 - 09.2014
Associate of Business Administration - Business Management
Berkeley College
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