Maria Rodriguez
Bessemer,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at creating innovative and engaging training materials with keen eye for lasting results. Excellent communication and problem-solving skills with good understanding of adult learning principles, assessment and evaluation. Reliable with relentless work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fluent in English and Spanish
Overview
10
10
years of professional experience
Work History
Banker
Regions
01.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
Manager
Taco Bell
04.2019 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
Amazon Associate
Amazon
04.2020 - 07.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Manager
McDonald's
02.2015 - 03.2019
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Operated the drive-through window and sales register quickly and efficiently.
- Pleasantly and courteously interacted with customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Game Advisor
GameStop
10.2015 - 03.2017
- Answered calls addressing customer inquiries, solving problems and providing new product information.
- Updated merchandise prices for special promotions.
- Provided information about different game system costs, features and drawbacks.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma - undefined
West Blocton High School
West Blocton, AL2015
Skills
- Exceptional communication skills
- Microsoft Word proficiency
- Microsoft Office knowledge
- Creative problem solver
- Strong client relations
- E-learning development
- Data organization
- Multitasking Abilities
- Conflict Resolution
- Conversant in Spanish
- Time management
- Teller experience
- Analyzing data
- Documentation skills
- Recordkeeping requirements
- Account updating
- Cash oversight
Timeline
Banker
Regions
01.2024 - Current
Amazon Associate
Amazon
04.2020 - 07.2024
Manager
Taco Bell
04.2019 - 08.2024
Game Advisor
GameStop
10.2015 - 03.2017
Manager
McDonald's
02.2015 - 03.2019
High School Diploma - undefined
West Blocton High School
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