MARIA RODRIGUEZ HARVEY
Cypress,TX
Summary
Proven management professional with a track record of enhancing team productivity and customer satisfaction at Harvey Services and Unlimited Taxes & More. Skilled in conflict and expense management, adept at leveraging time management and caseload management skills to achieve operational excellence. Demonstrated ability to improve client relations and streamline administrative processes for optimal efficiency. Hardworking administrative professional familiar with recordkeeping, mail management and data entry. Good at building relationships with clients. Leveraging exceptional communication skills to build quality relationships with clients.
Overview
9
9
years of professional experience
Work History
MANAGEMENT
HARVEY SERVICES
11.2018 - Current
- Performed general office administration and management functions.
- Operational duties such as audits, cash management, and staff training initiatives.
- Utilized data management systems effectively to track client progress and generate detailed reports for client growth.
- Supported location during peak hours by assisting with crowd control, line management, and additional tasks as needed.
- Oversaw expense management .
- Enhanced team productivity for efficient workflow management.
- Demonstrated exceptional time management skills by balancing multiple tasks, including client consultations, tax preparation, and team training.
- Offered basic clerical support
- Handled cash transactions accurately, ensuring proper financial management.
- Supported budget preparation and management for all projects.
- Supported general administrative support.
MANAGEMENT
TAX CONSULTANT AT UNLIMITED TAXES & MORE
10.2015 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - BUSINESS
University of Phoenix
Tempe, AZ06.2009
Skills
- Conflict Management
- Troubleshooting management
- Caseload Management
- Appointment management
- Expense Management
- Time Management
- Schedule Management
Languages
Spanish
Professional Working
Timeline
MANAGEMENT
HARVEY SERVICES
11.2018 - Current
MANAGEMENT
TAX CONSULTANT AT UNLIMITED TAXES & MORE
10.2015 - 11.2018
Associate of Science - BUSINESS
University of Phoenix