MARIA RODROGUEZ
Springtown,TX
Summary
Highly proactive manager with 25 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious Restaurant General Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
29
29
years of professional experience
Work History
Customer Service Manager
Gaden Ridge
02.2005 - 02.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Responsible for interviewing, hiring and orientation. Played huge roll in staffing levels for Garden Ridge's 72 hour Shop-a-Thons, when large number of seasonal employees were needed.
- Responsible for execution of all Count Room functions ( reconciling tills, deposit, safe audits.)
- Payroll & Attendance. Attendance and punctuality improved 80% due to employees being held accountable.
- Retention of all employee files, accident reports, daily cash reports and deposit slips verification.
Restaurant General Manager
Kentucky Fried Chicken Restaurant
05.1980 - 06.2004
- Set clear expectations and created positive working environment for employees. Had only one turnover due to employee moving away to college.
- Carefully interviewed, selected, trained, and supervised staff. Held orientation class for whole market in English and Spanish
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Found glitch in new computer system not calculating ingredients correctly causing product shortages, Helped bring down product cost by 15%
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Created labor schedules according to sales trends through the day, to assure proper staffing and avoid over or under staffing. By doing so, cut 100% of overtime .
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Great trouble shooter. Took over multi concept restaurant ( KFC/Pizza Hut) with performance issues.
- Within three months, restaurant was no longer having labor, product cost and thief issues.
Education
High School Diploma -
R.L. Turner High Schol
Carrllton, Texas05.1985
Skills
- Superior Customer Service Skills
- Excellent Organizational Skills
- Exceptional Time Management Skills
- Multi Tasking Skills
- Strategic Thinking
- Payroll & Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Gaden Ridge
02.2005 - 02.2009
Restaurant General Manager
Kentucky Fried Chicken Restaurant
05.1980 - 06.2004
High School Diploma -
R.L. Turner High Schol
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