Maria Rohler
Leranring And Developent Professional
Peoria,AZ
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. 15+ years of related experience conducting classroom and virtual training sessions.
Overview
19
19
years of professional experience
Work History
Lead Trainer
Lexington Law Firm
Phoenix, AZ
10.2014 - 02.2022
- Facilitated in person and virtual training courses for new hires, upper management, training department and Attorneys
- Interviewed and hired paralegals statewide in fast paced and deadline driven environment
- Designed new training curriculum for continuing education learning, which resulted in 14% increase in quality assurance and customer satisfaction
- Developed new hiring policies to optimize candidate selection and reduce turnover
- Created operating procedures and training manuals for current staff and new hires to standardize common business practices.
Member Advocate Trainer
WEBPT
Phoenix, AZ
11.2012 - 10.2014
- Conducted virtual training for over 100 Physical Therapists, introducing proprietary software
- Proposed implementation of training program for current employees and new hires
- Performed ongoing clinic research and identified needs of demographic served
- Performed quarterly compliance audits and provided feedback and solutions to clinic Owner.
Inventory Coordinator
Penrose Academy
Scottsdale, AZ
07.2011 - 10.2012
- Researched and implemented cost saving measures for all purchasing
- Advised Owner on market trends and product launches
- Managed inventory and purchasing software for all product shipping and receiving
- Increased sales by 11%
- Solicited bids to ensure best prices and managed facility maintenance.
Customer Care Representative
American Express
Phoenix, AZ
07.2009 - 07.2011
- Managed business accounts and diagnosed and resolved member account issues
- Consulted small business owners on competitors' activity and market trends
- Developed training project after identifying trends in customer surveys, which was implemented across all customer service departments
- Acted as liaison between Director of membership rewards and customer service.
Corporate Trainer
American Funds/Capital Group
Irvine, CA
09.2002 - 10.2008
- Facilitated classes for new hires in all sales, marketing and customer service positions on stocks, bonds and mutual fund fundamentals
- Served as primary Trainer for department Managers on all retirement plan products
- Evaluated and monitored new hire progress and provided feedback and recommendations.
- Implemented changes to courses using accelerated learning techniques on resource and time management
- Improved Quality Assurance by 14% in 12 month period
Skills
Interpersonal Communication Skills Conflict Resolution Scheduling Work & Activities Coaching
Timeline
Lead Trainer
Lexington Law Firm
10.2014 - 02.2022
Member Advocate Trainer
WEBPT
11.2012 - 10.2014
Inventory Coordinator
Penrose Academy
07.2011 - 10.2012
Customer Care Representative
American Express
07.2009 - 07.2011
Corporate Trainer
American Funds/Capital Group
09.2002 - 10.2008