Maria Rojas
Los Angeles,CA
Summary
Versatile and bilingual Administrative Assistant with a track record of enhancing efficiency at California State University, Los Angeles. Excelled in managing high-volume communications and improving document organization. Demonstrates exceptional communication skills and proficiency in MS Office, alongside a commitment to fostering positive interactions across diverse cultures.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
California State University, Los Angeles
Los Angeles, CA
03.2003 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Verified accuracy of information provided by applicants through phone calls and other research methods.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Explained program regulations and requirements to clients in a clear and concise manner.
- Executed record filing system to improve document organization and management.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Participated in training sessions related to changes in program regulations or procedures.
- Maintain strict confidentiality of all clients. information.
Education
Cerritos College
Norwalk, CAHigh School Diploma -
John H. Francis Polytechnic
Sun Valley, CASkills
- Ability to effectively communicate courteously and professionally in English and Spanish
- Multi-Line Telephone Systems
- Professional telephone etiquette
- Interview techniques
- Data entry
- Able to manage multiple tasks in a fast-paced environment and in a professional manner
- Knowledgeable in MS Word, Excel, Microsoft Office, ten-key, and Outlook
- Reliable and resourceful, self-starter, committed to quality and efficiency
- Cheerful outlook, positive attitude, and team player
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
California State University, Los Angeles
03.2003 - 08.2020
Cerritos College
High School Diploma -
John H. Francis Polytechnic
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