Maria Roman
Winter Haven,FL
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Overview
18
18
years of professional experience
Summary
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Designer Specialist
Edible Arrangements
Hamilton Township, NJ
10.2021 - 04.2022
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Planned project concepts by researching and studying information.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Warehouse Manager
Open Box Craze
Trenton, NJ
05.2021 - 04.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Teacher's Aide
Luis Felipe Garcia
Camuy, PR
08.2006 - 05.2020
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
Villa-Hotel Assistant Manager
Costa Beach Resort
Isabela, PR
01.2004 - 07.2006
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Carried out day-day-day duties accurately and efficiently.
Education
Teller Diploma - Banking
Instituto Merlix
Bayamon, PR08.1991
High School Diploma -
Thomas Edison High School
Philadelphia, PA06.1989
Nurse Assistant Certificate - Nursing
John C Fareira
Bayamon, PR05.1989
Skills
- Creative Solutions
- Collaboration Skills
- POS Inventory System Operation
- Customer Support
- Organizational Skills
- Customer Orders
- Customer Interaction
- Customer Needs Assessments
- Professional Relationships
- Customer Satisfaction
- Strong Compositional Skills
- Quality Control Standards
Timeline
Designer Specialist
Edible Arrangements
10.2021 - 04.2022
Warehouse Manager
Open Box Craze
05.2021 - 04.2022
Teacher's Aide
Luis Felipe Garcia
08.2006 - 05.2020
Villa-Hotel Assistant Manager
Costa Beach Resort
01.2004 - 07.2006
Teller Diploma - Banking
Instituto Merlix
High School Diploma -
Thomas Edison High School
Nurse Assistant Certificate - Nursing
John C Fareira
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