Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Roman

Maria Roman

Johnston,Rhode Island

Summary

Dynamic professional with extensive experience in customer service and staff training, notably at Maro’s Commercial and Residential Cleaning Service. Proven ability to enhance client satisfaction and streamline operations. Skilled in money handling and adept at fostering strong customer relationships, contributing to a positive and efficient work environment.

Overview

15
15
years of professional experience
3
3
Certification

Work History

Manager's Assistant

Maro’s Commercial and Residential Cleaning Service
07.2017 - Current
  • Assisted in scheduling and coordinating cleaning appointments for residential and commercial clients.
  • Supported management in maintaining inventory of cleaning supplies and equipment.
  • Communicated with clients to address service inquiries and ensure satisfaction.
  • Maintained organized records of client interactions and service requests.
  • Trained new staff on operational procedures and company standards.

Sales Associate

Antenna Satellital
2008 - 01.2013
  • Assisted customers in selecting satellite products, providing tailored recommendations based on individual needs.
  • Processed sales transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
  • Maintained inventory levels by organizing stock and performing regular audits for quality assurance.
  • Collaborated with team members to implement promotional displays, enhancing product visibility and customer engagement.
  • Educated customers about satellite technology features, improving overall product understanding and usage satisfaction.
  • Trained new associates on sales protocols and customer service best practices to enhance team performance.
  • Monitored market trends to identify opportunities for product promotion, contributing to strategic sales initiatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Bilingual Customer Service Representative

Freeway Laundry
04.2015 - 03.2020
  • Enhanced customer service by effectively communicating in two languages.
  • Provided accurate product information and support to enhance customer satisfaction.
  • Documented customer interactions and feedback to improve service drop off and delivery.
  • Maintained up-to-date knowledge of products, services, and company policies.
  • Collaborated with team members to address complex customer concerns effectively.

Clerk's Helper

Cafe Dolce Vita
09.2010 - 08.2015
  • Assisted customers with menu selections and provided information on daily specials.
  • Managed cleanliness and order of dining area to elevate customer enjoyment.
  • Processed transactions efficiently, ensuring accurate cash handling and register operations.
  • Supported kitchen staff by preparing ingredients and assembling food orders quickly.
  • Monitored inventory levels, assisting in timely restocking of supplies as needed.
  • Collaborated with team members to ensure smooth service flow during peak hours.
  • Trained new employees on operational procedures and customer service best practices.
  • Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
  • Maintained a positive work atmosphere by actively engaging with coworkers and demonstrating a strong work ethic in all tasks performed.
  • Enhanced customer satisfaction by providing prompt assistance and maintaining a clean, organized store environment.

Education

Operator of Computer -

Domingo Savio
Santa Cruz, Bolivia

GED -

Nur University
Santa Cruz, Bolivia

High School Diploma -

CBA
Santa Cruz Bolivia
05.2002

High School Diploma -

American School
Santa Cruz, Bolivia
09.2001

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Staff development
  • Customer relationship management (CRM)

Certification

Data entry, Windows,Word's, Excel

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual

Timeline

Manager's Assistant

Maro’s Commercial and Residential Cleaning Service
07.2017 - Current

Bilingual Customer Service Representative

Freeway Laundry
04.2015 - 03.2020

Clerk's Helper

Cafe Dolce Vita
09.2010 - 08.2015

Sales Associate

Antenna Satellital
2008 - 01.2013

Operator of Computer -

Domingo Savio

GED -

Nur University

High School Diploma -

CBA

High School Diploma -

American School

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