Maria Romero
Berryville,AR
Summary
Dynamic and organized professional with proven expertise as a Receptionist at BMRHC, enhancing client satisfaction through efficient appointment scheduling and exceptional customer relations. Skilled in data entry and office administration, I streamlined front desk operations, significantly reducing wait times while maintaining confidentiality and fostering a welcoming environment for all visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Front Desk Receptionist
BMRHC/medical
05.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with Patients,Rep. and updated records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in Patients .
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
No Degree - CNA
North Arkansas College
Harrison AR12-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Mail handling
- Office management
- Information protection
Accomplishments
I worked in a nursing home have compassion for elder residents, team player with staff, working in the clinic developed more kindness,respect for patients,coworkers,bilingual to better help others.
Certification
CNA certificate
Languages
Spanish
Professional Working
Timeline
Receptionist/Front Desk Receptionist
BMRHC/medical
05.2019 - Current
No Degree - CNA
North Arkansas College
Similar Profiles
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
JOANNA SETTERBERGJOANNA SETTERBERG
Senior IT Director at Medical City Dallas & Medical City Heart & SpineSenior IT Director at Medical City Dallas & Medical City Heart & Spine
Rhonda Cameron, R.T.(R)(CI)Rhonda Cameron, R.T.(R)(CI)
Invasive Cardiovascular Technologist at Fusion Medical Staffing, Maine Medical CenterInvasive Cardiovascular Technologist at Fusion Medical Staffing, Maine Medical Center
Chay MyersChay Myers
Field Artillery Cannon Crewmember at Arkansas Army National GuardField Artillery Cannon Crewmember at Arkansas Army National Guard
KAREN SANTISTEBANKAREN SANTISTEBAN
QA tech at NAQA tech at NA