Maria Romero Fogaca
Windermere,FL
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Express Title & Closing, a Division of LandCastle
Orlando, FL
03.2024 - Current
- Communicated with customers to resolve common title issues.
- Entered title and vehicle information into database.
- Assisted in preparation of title insurance policies and title commitments.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Desk
Rosen Aquatic and Fitness Center
Orlando
11.2022 - Current
- Responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned
Front Desk Coordinator
Rosen Aquatic and Fitness Center
Orlando, FL
09.2023 - 03.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
Medical Assistance
First Choice Pediatric
Winter Garden
01.2022 - 07.2022
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
Front Desk
First Choice Pediatric
Winter Garden
03.2021 - 12.2021
- Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive to our offices
- Completes and updates all required information, collects payments, and provides other information as requested
- Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments
- Check-in patients upon arrival which includes updating demographics, insurance information, PCP, and pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires
- Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments
Education
Windermere High School
Windermere2020
Skills
Problem-Solving Skills
Critical Thinking Skills
Flexibility
Communication Skills
Teamwork
Organization Skills
Creativity
Emotional Intelligence
Attention to Detail
Responsibility
Microsoft Word
Time Management
Microsoft Excel
File Organization
Microsoft Outlook
Customer and client relations
Computer Proficiency
Customer Relations
Critical Thinking
Strong Problem Solver
Documentation and Recordkeeping
Office Management
Computer Skills
Office Administration
References
Carlos Fonseca, 4079963444
Steve Aronow, saronow@i-r-e-s.com
Languages
Portuguese
Native or Bilingual
Timeline
Administrative Assistant
Express Title & Closing, a Division of LandCastle
03.2024 - Current
Front Desk Coordinator
Rosen Aquatic and Fitness Center
09.2023 - 03.2024
Front Desk
Rosen Aquatic and Fitness Center
11.2022 - Current
Medical Assistance
First Choice Pediatric
01.2022 - 07.2022
Front Desk
First Choice Pediatric
03.2021 - 12.2021
Windermere High School