Maria Romero Fogaca
Windermere,FL
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Express Title & Closing, a Division of LandCastle
03.2024 - Current
- Communicated with customers to resolve common title issues.
- Entered title and vehicle information into database.
- Assisted in preparation of title insurance policies and title commitments.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Desk
Rosen Aquatic and Fitness Center
11.2022 - Current
- Responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned
Front Desk Coordinator
Rosen Aquatic and Fitness Center
09.2023 - 03.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
Medical Assistance
First Choice Pediatric
01.2022 - 07.2022
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
Front Desk
First Choice Pediatric
03.2021 - 12.2021
- Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive to our offices
- Completes and updates all required information, collects payments, and provides other information as requested
- Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments
- Check-in patients upon arrival which includes updating demographics, insurance information, PCP, and pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires
- Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments
Education
Windermere High School
Windermere2020
Skills
Problem-Solving Skills
References
Carlos Fonseca, 4079963444
Steve Aronow, saronow@i-r-e-s.com
Languages
Portuguese
Native or Bilingual
Timeline
Administrative Assistant
Express Title & Closing, a Division of LandCastle
03.2024 - Current
Front Desk Coordinator
Rosen Aquatic and Fitness Center
09.2023 - 03.2024
Front Desk
Rosen Aquatic and Fitness Center
11.2022 - Current
Medical Assistance
First Choice Pediatric
01.2022 - 07.2022
Front Desk
First Choice Pediatric
03.2021 - 12.2021
Windermere High School
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