Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLA TIJANI

Irvington,NJ

Summary

Dynamic professional with a proven ability to quickly learn and adapt to new environments. Demonstrates strong work ethic and commitment to achieving results with minimal supervision. Consistently delivers high-quality outcomes in fast-paced settings. Strong problem-solving skills and a proactive approach to challenges.

Overview

6
6
years of professional experience

Work History

MS System Analyst

Trinitas Regional medical Center/RWJ Barnabas Health
Elizabeth, NJ
02.2022 - 07.2025
  • Identifies and resolves desktop/laptop hardware problems.
  • Initial network troubleshooting and determination of appropriate escalation path.
  • Resolve and work proactively on virus issues and initiatives.
  • Assists in new system deployments/loading appropriate software as needed.
  • Mobility kit physical upgrades.
  • Responsible for incidents escalated from first line of support.
  • Management of projects as assigned by manager.
  • Creation and removal of users using Active directory.
  • Codes, tests, debugs, implements, and documents programs or technical configuration.
  • Imaging, installations, and configurations of system hardware.
  • Perform technical application configuration and configure/run reports at user request.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Oversee installation, configuration, maintenance, and troubleshooting of network connected end user hardware, software, and peripheral devices.

Desktop Support/Helpdesk Technician

NagsPro
Irvington, NJ
05.2021 - 01.2022
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensure that desktop connections, i.e., network jacks are in proper working order.
  • Support applications for monitoring desktop performance and then provide performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk.
  • Support all tasks that require Desktop Support Technicians, such as but not limited to printer installs, password resets, and new hire and departing employee account management.
  • Promptly and professionally resolve workstations, Laptops, printers, and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the Tri state area.
  • Document all support requests, actions taken, and resolution.
  • Ensure we are delivering on all Service Level Agreements with our clients.
  • Other duties as assigned.

I.T Support Technician – Contract Position

CISCO Inc. CBTS
Lawrenceville, NJ
01.2021 - 04.2021
  • Upholding and testing security, blocking unapproved access.
  • Chalk out maintenance plans for the prevention of unexpected failures.
  • Setting up the Organization’s computer system to meet specific business goals.
  • Provide desktop and technical support for organization computing environment.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN.
  • Sometimes support issues related to biometric and AV systems connections.
  • IMAC and several refresh projects.

Assistant Robotics Technical Support Technician – Contract Position

Amazon (Amazon Robotics)
Staten Island, NY
01.2020 - 03.2021
  • Coordinate with vendors to resolve technical problems with desktop computing equipment serving the Robotics supply chain management system of the organization.
  • Endorse and apply firmware updates and upgrades to systems to ensure optimum performance and security.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrade/refresh and maintenance of entire desktop environment.
  • Work with development team in testing and deployment of new application upgrades and systems.
  • Maintenance of Amazon robots and bins.

Education

Associate Degree - Computer Information Systems

Essex County College
Newark, NJ

High school diploma - Information Technology

Taidob college
Abeokuta, Ogun state

Skills

  • PC and Desktop hardware
  • Hardware troubleshooting
  • Active Directory
  • Equipment support
  • Printers
  • Scanners
  • Computer peripherals
  • Computer communication protocols
  • TCP/IP
  • DNS
  • DHCP
  • PING
  • SNMP
  • Computer operating systems
  • Windows 10
  • Windows Server 2021 R2
  • Windows Server 2016
  • Windows Server 2019
  • Apple MAC
  • Helpdesk/Desktop Administration
  • Microsoft Office suites
  • IMAC break/fix
  • Service desk ticketing systems
  • Remedy
  • HEAT
  • Solar-wind Service Desk
  • Dell ServiceNow
  • Helpdesk support
  • LAN
  • Interpersonal skills
  • Communication skills
  • Teamwork
  • Systems Analysis
  • VPN
  • Network Support
  • Troubleshooting
  • Computer Networking
  • Technical Support
  • Microsoft Exchange
  • UI
  • SharePoint
  • Cloud architecture
  • AWS
  • Desktop support

Timeline

MS System Analyst

Trinitas Regional medical Center/RWJ Barnabas Health
02.2022 - 07.2025

Desktop Support/Helpdesk Technician

NagsPro
05.2021 - 01.2022

I.T Support Technician – Contract Position

CISCO Inc. CBTS
01.2021 - 04.2021

Assistant Robotics Technical Support Technician – Contract Position

Amazon (Amazon Robotics)
01.2020 - 03.2021

Associate Degree - Computer Information Systems

Essex County College

High school diploma - Information Technology

Taidob college

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