Maria Rosales

• Managed customer accounts, ensuring timely payments and resolution of issues.
• Developed and implemented strategies to enhance customer satisfaction and retention.
• Trained team members on company policies and procedures to improve service quality.
• Analyzed sales data to identify trends and recommend operational improvements.
• Established strong relationships with clients, facilitating open communication regarding needs and expectations.
• Collaborated with cross-functional teams to align account management strategies with overall business goals.
• Collaborated with sales teams to identify new opportunities, driving revenue growth.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Supervised security personnel, ensuring compliance with safety protocols and procedures.
• Conducted regular inspections of school premises to identify potential security risks.
• Developed and implemented emergency response plans for various scenarios, enhancing preparedness.
• Trained new security staff on policies, procedures, and best practices for maintaining safety.
• Collaborated with local law enforcement to address community safety concerns effectively.
• Organized safety drills and training sessions, improving staff awareness of emergency protocols.

Greeting customer, working with register and upsales ..