Maria Rosales

• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
• Designed culturally-sensitive interventions tailored to each client''s background and experiences.
• Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
• Guided clients in development of personal goals and strategies for achieving them.
• Provided crisis intervention services, offering immediate support and stabilization.
• Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
• Adapted counseling techniques to best suit individual needs of each client.
• Developed treatment plans to help clients build self-confidence and resilience.

Transactor English- Spanish

• Invisalign

Night guards

• Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
• Adjusted client accounts by entering discretionary billing items, requesting rebills and updating billing entity records.
• Scanned hard copy medical records and correspondence to convert into electronic files.
• Contacted clients to collect information and communicate disposition of case, documenting interactions regarding eligibility, verification of benefits and claims payment status.
• Verified client information by analyzing existing evidence on file.
• Posted payments to accounts and maintained records.
• Documented medical claim actions by completing forms, reports, logs and records.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Sterilized rooms and prepped equipment and instruments for 6 procedures daily.
• Prepared patient x-rays and images for dentist review.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.