Maria R. Rodriguez
San Antonio
Summary
Bilingual in English and Spanish. Proficient in MS Word, Excel, PowerPoint, Access, and Outlook. Skilled in performing administrative duties and providing excellent customer service. Experienced in multi-line phone systems, data entry, and organizational tasks.
Overview
14
14
years of professional experience
Work History
USAA Bank Advocacy
01.2024 - Current
- Manage inbound and outbound calls, including high-level CEO complaints
- Employ critical thinking and research to resolve complex issues
- Collaborate within teams to meet deadlines and achieve goals
- Expert in time management and problem-solving
Credit Card Customer Service
10.2022 - 01.2024
- Conducted intake for claims and credit card applications
- Processed payments and handled email/mail communication
- Provided customer support through inbound/outbound calls
Fraud Specialist
Conduent
San Antonio
04.2019 - 01.2022
- Investigated fraud alerts and reviewed claims
- Provided chat support and assisted in training sessions
- Managed data entry, research, and card ordering
Customer Service Representative
One Touch Direct
San Antonio
08.2016 - 01.2017
- Delivered customer support through inbound calls
- Handled data entry and promoted sales
Assistant Manager
Rhodes Driving School
San Antonio
08.2015 - 01.2016
- Supported the Director with scheduling and administrative tasks
- Managed cash handling and key responsibilities
- Oversaw phone support and daily office functions
Bilingual Dispatcher
Seibert’s
Richmond
03.2011 - 01.2014
- Provided outstanding customer service using two-way radio communication
- Performed data entry, cash handling, and office functions
City of Hopewell
Hopewell
- Completed a 90-hour internship under the HR Director
- Gained exposure to business environments, benefits, and new hire processes
- Performed data entry and organized employee records
Education
Associate of Science - Business
Bryant & Stratton College
Richmond, VA03.2011
Skills
- Data analysis
- Fraud investigation
- Payment processing
- Claims management
- Customer support
- Customer relationship management
Professional Organizations
Alpha Beta Gamma, International Business Honor Society, 03/01/11, Bryant & Stratton College, Richmond, VA
Internship
City of Hopewell, Human Resources Department, Hopewell, VA, 90 hours, Gained exposure to business environments, benefits, and new hire processes., Performed data entry and organized employee records.
Timeline
USAA Bank Advocacy
01.2024 - Current
Credit Card Customer Service
10.2022 - 01.2024
Fraud Specialist
Conduent
04.2019 - 01.2022
Customer Service Representative
One Touch Direct
08.2016 - 01.2017
Assistant Manager
Rhodes Driving School
08.2015 - 01.2016
Bilingual Dispatcher
Seibert’s
03.2011 - 01.2014
City of Hopewell
Associate of Science - Business
Bryant & Stratton College
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