Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Rubilar

Tooele

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. In addition, utilizes communication and empathy to build strong customer relationships and fostering loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cotopaxi
01.2022 - 09.2022
  • Managed high-stress situations effectively, maintained professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with internal teams (e.g., sales, operations) to resolve customer issues.
  • Responded to customer requests for Cotopaxi products, services, and company information.
  • Utilized our CRM system to track customer interactions and maintain accurate records.

Medical Assistant/Receptionist

Ridgeline Medical - Urgent Care
01.2020 - 08.2021
  • Greeted patients, registered them, and verified insurance information, demographic, and health history to keep information current.
  • Prepared and maintained patient records, charts, and files.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Handled billing and insurance claims.
  • Took vital signs (temperature, blood pressure, pulse, etc).
  • Administer medications and injections as directed.
  • Assisted healthcare professionals with procedures and exams.

Customer Success Manager

Apex Electronic Data Interchange
05.2017 - 01.2020
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Identified upsell and cross-sell opportunities: Analyzed customer usage and identify potential opportunities to expand our services.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Analyzed and tracked customer health: Monitored customer metrics, identified trends, and developed strategies to improve customer outcomes.

Education

High School Diploma -

Tooele High School
Tooele, UT
05-2015

Skills

  • Data entry
  • Recordkeeping strengths
  • Computer proficiency
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Follow-up skills
  • Paperwork processing
  • Data collection
  • Building rapport
  • Technical support
  • CRM software proficiency

Certification

  • Certified Phlebotomist Technician, ccCNA - Accelerated course completed in 12/12/2020
  • Certification of CPR / AED / First-Aid, National CPR Foundation, ID: C672987, completed 5/14/2024

Timeline

Customer Service Representative

Cotopaxi
01.2022 - 09.2022

Medical Assistant/Receptionist

Ridgeline Medical - Urgent Care
01.2020 - 08.2021

Customer Success Manager

Apex Electronic Data Interchange
05.2017 - 01.2020

High School Diploma -

Tooele High School

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Maria Rubilar