Maria Rubio

Director of Human Resources

• Filed employee paperwork in compliance with state and federal regulations.
• Managed employee compensation and benefits plans.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Held orientation for up to 170 new personnel to give information on policy and procedures.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Instructed senior leaders on appropriate employee corrective steps.

Assistant General Manager

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Collaborated with other departments to establish productive and timely completion of projects.

• Resolved guests complaints while maintaining positive customer environment.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Performed cash handling activities and secured bank deposits.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Regularly exceeded sales goals across all markets
• Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
• Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
• Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
• Maintained an excellent relationship with distributors and worked with distribution sales representatives to meet sales goals
• Attended trade shows, conferences and seminars to promote products and develop new business opportunities.

• Graphic design for promotional materials using a variety of programs and platforms to implement new marketing promotions for events
• Promotion of events through different forms of media including local newspapers, magazines, and Internet and social media outlets
• Generate inbound traffic through development of brand awareness using various social media platforms
• Maintain relationships with current customers/clients by monitoring, listening to, and responding through social media
• Cultivate leads and sales by reaching new customers
• Organize private parties and plan promotional events.

• Planned promotions to boost sales
• Recruited and booked bands and entertainment to maximize sales.through publicized events
• Managed a team of front of house staff including scheduling, training, and general supervision
• Ensured excellence in customer service for all guests
• Maintained open, honest communication with staff by encouraging teamwork throughout the restaurant
• Managed the restaurant to meet standards in food quality, safety, and cleanliness.