Maria Rubio
Lake Havasu City,Arizona
Summary
Organized, efficient team player accustomed to working under all conditions. Handle money accurately while delivering expert customer service. Connect with Spanish-speaking guests with intermediate conversational skills.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
8
8
years of professional experience
Work History
Lab Assistant
Havasu Regional Medical Center
11.2024 - Current
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Managed specimen sample handling, receiving, storage and inventory.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Customer Service
HHS
04.2017 - 11.2024
- Balanced cash drawer at beginning and end of each shift
- Accepted person-to-person or business checks and returned cash to customers
- Used POS cash register to accurately collect payments
- Kept customers happy by quickly processing payments and bagging purchases
- Kept clean, organized and well-stocked checkout areas
- Recaptured sales from dissatisfied customers by listening and resolving problems
- Performed routine food preparation tasks, cutting up fruits and vegetables and making sandwiches and salads
- Restocked food and supplies in cafeterias, kitchens, and food preparation areas
- Reviewed food orders carefully to prepare accurate meal trays
- Cleaned kitchen equipment, mopped floors and performed daily cleaning duties
- Set up work stations, prepped tables and service counters for daily food service
- Maintained food supply, reported low-stock items and rotated stock
- Operated industrial dishwashers to sanitize trays, utensils and kitchen equipment
- Sanitized surface areas and kitchen equipment to prevent infection or cross contamination
- Built solid working relationships within team to improve service delivery
- Monitored food at serving areas for freshness and replenishment needs
- Provided excellent customer service while taking orders or answering questions
- Managed time effectively to complete tasks within deadlines
- Prepared and served food to customers in timely manner
- Cleaned dining areas, workstations, and equipment regularly
- Trained new employees on proper protocols, procedures, and safety measures
Patient Services Representative
North Country Health Care
11.2023 - 02.2024
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems
- Answered incoming phone calls and provided assistance to callers with questions or concerns
- Followed up on outstanding balances due from patients in accordance with established procedures
- Explained financial policies and procedures to patients or their representatives
- Scheduled appointments for patients based on provider availability and patient preferences
- Verified patient demographic information and updated it in electronic health records
- Exercised high level of control over confidential medical information
- Maintained compliance with HIPAA regulations to safeguard patient privacy
- Supported patient service needs by coordinating efficient referrals for additional resources
- Maintained knowledge of community services and resources available to patients
Education
Certification - Phlebotomy
National Healthcare Certification Organization
12.2022
High School -
Lake Havasu High School
05.2011
Skills
- Patient Customer Service
- Eligibility Determination
- Wellness Services
- Food Preparation and Service
- Meal service set up
- Mileage and Service Logs
- Customer service and support
- Appointment Scheduling
- Registration management
- Patient identity verification
- Scheduling Diagnostic Procedures
- EMR Updating
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Lab Assistant
Havasu Regional Medical Center
11.2024 - Current
Patient Services Representative
North Country Health Care
11.2023 - 02.2024
Customer Service
HHS
04.2017 - 11.2024
High School -
Lake Havasu High School
Certification - Phlebotomy
National Healthcare Certification Organization
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