Maria Rueda Robles
Fresno,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reading Tutor
Fresno Unified School District
Fresno, CA
10.2022 - Current
- Monitored and documented student progress
- Worked with small reading groups sharpening students' reading fundamental skills
- Communicated with teachers, counselors, and administration about students' needs and progress.
- Demonstrated effective classroom management techniques while working with small groups or individuals.
- Maintained records of student attendance, performance evaluations and course completions.
Customer Service Representative
Central Valley Steel Structures LLC
Fresno, CA
02.2020 - 10.2022
- Maintained high standards of customer service by building relationships with clients
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Finalized sales and collected necessary deposits
- Conducted reviews of existing policies to update information
- Completed data entry tasks with accuracy and efficiency
- Interacted with customers by phone, email, or in-person to provide information
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed and implemented a comprehensive data strategy to ensure the organization was leveraging its data assets effectively.
Customer Service Representative
Mariscos El Sushi
Fresno, CA
04.2019 - 12.2019
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Cash Handling
- Inventory
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, and resolved issues
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided customer service by answering incoming calls and responding to inquiries.
- Resolved customer complaints in a timely manner and documented all interactions in the database system.
- Monitored call queues for incoming calls, transferred calls to appropriate personnel, and provided follow-up support as needed.
Education
Pre - Allied Health -
Fresno City College
05.2024
High School Diploma -
MariscosDuncan Polytechnical High School
06.2019
Skills
- Multitasking
- Type 35 WPM
- Data Entry
- Cash Handling
- Professional and Positive Personality
- Efficient and Detail-Oriented
- Telephone Reception
- Microsoft Office Expertise
- Problem-Solving Abilities
- Medical Terminology Knowledge
Certification
- BLS-CPR
- Mandated Reporter CA
Languages
- English
- Spanish
References
References available upon request.
Timeline
Reading Tutor
Fresno Unified School District
10.2022 - Current
Customer Service Representative
Central Valley Steel Structures LLC
02.2020 - 10.2022
Customer Service Representative
Mariscos El Sushi
04.2019 - 12.2019
Pre - Allied Health -
Fresno City College
High School Diploma -
MariscosDuncan Polytechnical High School