Maria Ruffo
West Islip,NY
Summary
Dynamic Prosthetic Representative with the Department of Veterans Affairs, skilled in customer service and inventory management. Achieved streamlined supply processes, enhancing patient care and satisfaction. Proven ability to maintain compliance and accurate documentation while fostering strong relationships with clients. Adept at multitasking and resolving issues efficiently in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Prosthetic Representative
Department of Veterans Affairs
04.1995 - 09.2021
- Evaluated new product offerings from manufacturers based on their potential impact on patient outcomes.
- Implemented inventory management systems to ensure timely availability of essential supplies and components for patient care.
- Provided exceptional customer service, addressing all questions and concerns promptly and professionally.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Used software to maintain company database with essential account and sales information.
- Reconciled billing discrepancies with regulatory agencies and finance department.
Health Technician
Department of Veteran Affairs
05.1986 - 05.1994
- Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
- Streamlined inventory management process for medical supplies, avoiding shortages.
- Maintained accurate patient charts and medical records.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Participated in hospital and clinic staff meetings to discuss patient care.
Education
High School Diploma -
Fort Hamilton HS
Brooklyn, NY06-1979
Skills
- Customer service
- Teamwork
- Self-motivation and discipline
- Collaboration and teamwork
- Documentation and recordkeeping
- Networking and relationship building
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Prosthetic Representative
Department of Veterans Affairs
04.1995 - 09.2021
Health Technician
Department of Veteran Affairs
05.1986 - 05.1994
High School Diploma -
Fort Hamilton HS
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