Maria Ruiz

Qualifications include the following: Timely assessment and understanding of patient expectations by taking a “hands-on” approach to clarifying expectations and resolving issues efficiently. Answered and followed up on customer inquiries and handled complex discrepancies related to transaction processing. Maintain existing client accounts and processed inbound paperwork after receipt, including system changes and customer notification. I have been described as courteous, patient, and respectful of client concerns. Portray a professional approach and handle confidential information appropriately. Strong verbal, written, and interpersonal communication skills, medical terminology knowledge, and bilingual in Spanish. Solid computer skills, including data entry, MS Word, Excel, and Outlook.