Maria Ruiz
Boston,MA
Summary
Results-driven leader with strong background in strategic management, organizational development and learning. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Organizational Development & Learning Director
Commonwealth Care Alliance
01.2024 - Current
- Shape and execute Talent and Performance Management initiatives including goal setting, feedback, development planning, performance reviews, talent assessment, manager enablement and succession planning
- Project team lead to develop and implement an org wide Talent Development Framework, including learning opportunities for individual contributors, people managers and leaders to drive performance, retention, growth and empowerment
- Build relationships and partnerships with Leadership and HR Business Partners to design and execute strategies that create a culture of engagement and organizational effectiveness increasing manger favorability by 19% in 2024, year over year
Management Development Director
Commonwealth Care Alliance
05.2018 - 12.2023
- Oversee learning and development initiatives aimed to maximize the effectiveness of newly hired managers as well as seasoned managers
- Defined and implemented multi-level competency framework to support performance leadership initiatives and highlight behavioral expectations that lead to high performance
- Designed and implemented New Manager Onboarding Program and executed 23 cohorts in 3 years composed of 148 newly hired people managers and 165 employees promoted into leadership roles
- Converted in-person deliver to fully virtual facilitation including video production and eLearning components to support remote workers
- Organized, implemented, and facilitated a targeted Leadership Development Program for Senior Leadership offered in cohorts with in-person, virtual and hybrid delivery over a 14-month period
- Designed and implemented comprehensive web-based Individual Development Plans Toolkit that includes a Competency Assessment, GAPS Analysis, and a Learning Model based on the 70/20/10 rule to support career development and growth
Director, Learning & Development
Mandarin Oriental Hotel
11.2013 - 04.2018
- Spearheaded organizational development strategies to boost employee engagement and align performance with strategic goals
- Designed and delivered tailored curriculum to maintain Forbes 5-star luxury hotel standards, ensuring optimal guest experience and operational targets
- Led leadership development initiatives, enhancing talent retention and performance through innovative programs like performance management training and peer coaching
- Played a key role in HR functions, including recruitment, employee relations, engagement surveys, performance reviews, and compliance
Consultant, Organizational Leadership
People Development Solutions
08.2012 - 10.2013
- Developed custom solutions to address business performance challenges and opportunities
- Created career development programs to enhance leadership capabilities
- Designed and executed training initiatives based on client needs assessments
- Established a new company culture, interview framework, and performance management system for a luxury brand resort
- Conducted skills gap analyses to propose strategic initiatives aligned with organizational goals
- Led organizational change through impactful training interventions
Training & Development Manager
Sandy Lane Hotel
10.2009 - 06.2012
- Transformed the resort by creating new service standards, leading to the attainment of the Forbes 5-Star designation through my efforts
- Designed and implemented a performance review framework with a bonus scheme to enhance talent retention and achieve financial targets
- Created and executed a Leadership Development Program (LDP) with educational components, experiential learning, mentorship, and personal development strategies
- Established and managed a Designated Trainer program, fostering continuous learning
- Managed a Training Budget over USD $500,000, optimizing resource allocation
- Collaborated closely with the General Manager and Director of HR, providing consultancy that led to the implementation of new initiatives such as Employee Opinion Survey feedback forums
Senior Learning Manager
Four Seasons Hotel
08.2003 - 07.2009
- Directed Learning & Development strategies for hotel and residences, ensuring alignment with organizational objectives
- Conducted comprehensive annual training needs analyses
- Guided and supported Learning Managers across the organization, training new managers in the US, Latin America, and the Caribbean
- Designed and implemented training programs on hotel finance, emotional intelligence, employee retention, and customer service
- Assisted the Director of Human Resources with interviewing, employee relations, recruitment, disciplinary tasks
- Developed and delivered blended learning programs using web-based platforms
- Provided coaching and feedback on management practices, career development, and professional skills, using tools like Myers-Briggs and 360-degree reviews
Director, Training & Development
The Ritz-Carlton Resort, Spa and Residences
07.2002 - 07.2003
- Execute on-boarding program and customer service-related training for new hires
- Ensure that Quality procedures are implemented and followed at the property
- Certified as a Talent Plus Instructor, a Behavioral Based Interviewing tool used by Ritz-Carlton
Education
BA - Business Administration, Marketing & Communications
Western New England University
Skills
- Effective Communication
- Creativity and Innovation
- Growth Mindset
- Team Collaboration
- Learning Design
- Critical Thinking
- Agility
- Strategic Thinking
- Cultural Awareness / EQ
- Team leadership & development
- Coaching and Mentoring
- Resilience
- Relationship building
Certification
- MBTI and DiSC Certified Instructor
- Harrison Assessment Accreditation
- Coaching Individuals Workshop
- Stephen Covey Workshops: Seven Habits and Great Leaders
Languages
Spanish
Native or Bilingual
Timeline
Organizational Development & Learning Director
Commonwealth Care Alliance
01.2024 - Current
Management Development Director
Commonwealth Care Alliance
05.2018 - 12.2023
Director, Learning & Development
Mandarin Oriental Hotel
11.2013 - 04.2018
Consultant, Organizational Leadership
People Development Solutions
08.2012 - 10.2013
Training & Development Manager
Sandy Lane Hotel
10.2009 - 06.2012
Senior Learning Manager
Four Seasons Hotel
08.2003 - 07.2009
Director, Training & Development
The Ritz-Carlton Resort, Spa and Residences
07.2002 - 07.2003
BA - Business Administration, Marketing & Communications
Western New England University
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