Maria Ruiz-Mejia
San Mateo,CA
Summary
Dedicated Lead Medical Assistant with over 15 years of experience in diverse healthcare environments. Expertise in supervising clinical teams, coordinating operations, and enhancing patient care. Committed to compassionate service, particularly for underserved populations, while ensuring compliance with operational standards. Results-driven Lead Medical Assistant with extensive experience in managing clinic operations and supervising medical staff. Successfully improved patient care delivery through effective scheduling and adherence to safety protocols. Passionate about supporting vulnerable communities while maintaining high standards in clinical and administrative practices. Lead Medical Assistant with strong expertise in clinical procedures and front office operations. Proven ability to enhance workflow efficiency, manage patient interactions, and deliver high-quality care. Committed to supporting diverse populations and maintaining regulatory compliance in all aspects of healthcare delivery. Dependable employee with top strengths in cleaning, multitasking and stock management. Focused on working quickly, efficiently, and diligently to meet all needs. Desiring a permanent position with room for growth. Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relief Staff Member
Mental Health Association
Spring Street
01.2022 - Current
- I currently work part-time as a relief staff member twice a week at the Spring Street Shelter, which operates under the Mental Health Association of San Mateo.
- The shelter provides temporary emergency accommodation and support services for individuals experiencing homelessness, many of whom also struggle with mental health challenges.
- Spring Street Shelter has several dormitories with more than 15 beds, offering a safe place for clients to stay.
- Staff members work closely with case managers to support each client’s individual needs.
- Our team assists residents with daily care, medication support when needed, and general wellness monitoring.
- In addition, the shelter provides home-cooked meals two to three times per day and maintains a supportive environment aimed at helping clients stabilize and connect with longer-term resources.
- As a relief staff member, we help ensure the daily operations run smoothly and that clients receive the care, supervision, and support they need and including daily medications as needed.
- Spring Street Shelter provides temporary emergency accommodation and support services for individuals experiencing homelessness.
Lead Medical Assistant
San Francisco Community Health Clinic
San Francisco, CA
05.2019 - Current
- Supervised a team of 4 medical assistants and phlebotomists, ensuring efficient daily operations and high standards of patient care.
- Coordinated weekly clinic schedules, managed lab orders, and maintained medical equipment to support seamless clinical workflows.
- Monitored and recorded patient vital signs; COVID-19 screenings per primary care provider (PCP) protocols.
- Accurately documented and updated patient medical histories and information in compliance with HIPAA regulations.
- Managed clinic finances, including processing invoices and issuing payments to vendors.
- Performed venipunctures, hormone therapy, immunizations, vitamin injections, and Depo-Provera shots—administering up to 15 injections daily.
- Prepared patients for medical exams and procedures, ensuring comfort and readiness.
- Facilitated Durable Medical Equipment (DME) orders—including power wheelchairs, walkers, and incontinence supplies—based on provider recommendations.
- Maintained strict sanitation protocols for exam rooms, tools, and equipment in alignment with OSHA standards.
- Led COVID-19 vaccine preparation for community events, serving up to 70 patients per session.
- Provided compassionate care and support to underserved populations, including homeless and LGBTQ+ individuals.
- Executed high-volume administrative tasks, contributing to the clinic’s operational efficiency.
- Treated minor wounds and administered medications under physician guidance, ensuring proper care and documentation, hormones injection for patients and blood drawn.
- Community Health Clinic
Front Office Supervisor
Mission Neighborhood Health Clinic
San Francisco, CA
11.2013 - 05.2019
- Served as a primary liaison for patients and visitors, ensuring a welcoming and efficient front office experience.
- Provided comprehensive administrative support to a multidisciplinary team of 5 physicians and 2 nurses.
- Managed scheduling and coverage for up to 7 medical assistants, including daily appointment coordination and flow support.
- Oversaw patient appointment scheduling and rescheduling, maintaining accuracy and timeliness.
- Handled high-volume telephone communications, patient intake, medical record updates, insurance documentation, and correspondence.
- Coordinated hospital admissions and laboratory services, streamlining patient care pathways.
- Collaborated closely with midwife and OB/GYN prenatal department, supporting care for up to 15 patients weekly.
- Facilitated admissions to the Labor & Delivery department at Zuckerberg San Francisco General Hospital.
- Assisted in preparing instruments and supporting procedures including knee injections, toenail removal, IUD insertion/removal, Nexplanon placement, Pap smears, and uterine biopsies.
- Maintained complex calendars for up to 5 full-time physicians, ensuring optimal clinic flow and patient access.
- OB/GYN & Family Medicine Practice affiliated with Zuckerberg San Francisco General Hospital.
Education
Associate of Applied Science - Medical Assisting
Heald College
San Francisco, CA07-2013
High School -
Jefferson High School
Daly City, CA06-1992
Skills
- Proficient in Microsoft Office Suite
- Scheduling patient appointments
- Ordering DME using Medical Manager
- Handling high-volume phone calls
- Knowledgeable in ICD-10 and CPT coding
- Familiar with EHR systems
- Accurate patient charting and documentation
- OSHA-compliant safety awareness
- Vital signs monitoring
- Assistance with minor procedures
- Specimen collection
- Instrument processing
- Sanitation
- Sterilization
- Proficient in Flow Rate and PVR scans
- Microbiology techniques
- Phlebotomy expertise
- ECG/EKG operation and interpretation
- Proficient in medical and electronic medical records software
- Knowledgeable in ICD-10-CM coding
- Knowledgeable in HIPAA regulations
- Knowledgeable in OSHA regulations
- Bilingual: Fluent in English and Spanish
Certification
- Certified Medical Assistant (AAMA), 2013
- CPR & First Aid Certification (American Red Cross), 2026
References
Available upon request
Clinical Skills Certifications
- Accurate patient charting and documentation
- OSHA-compliant safety awareness and procedural adherence
- Vital signs monitoring and assistance with minor procedures
- Specimen collection, instrument processing, sanitation, and sterilization
- Proficient in Flow Rate and PVR scans
- Microbiology techniques and phlebotomy expertise
- ECG/EKG operation and interpretation
- CPR Certified
- HIPAA Certified
Administrative Front Office Skills
- Proficient in Microsoft Office Suite for documentation and communication
- Experienced in scheduling patient appointments and ordering DME using Medical Manager
- Skilled in handling high-volume phone calls from ER departments and patients
- Knowledgeable in ICD-10 and CPT coding for accurate billing and documentation
- Familiar with EHR systems including NEXTGEN, I2I, Epic, Carelink, and eClinicalWorks (ECW) & microix.mip.com
Timeline
Relief Staff Member
Mental Health Association
01.2022 - Current
Lead Medical Assistant
San Francisco Community Health Clinic
05.2019 - Current
Front Office Supervisor
Mission Neighborhood Health Clinic
11.2013 - 05.2019
Associate of Applied Science - Medical Assisting
Heald College
High School -
Jefferson High School