Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Ruiz Valdes

Fairfax,VA

Summary

An organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Very experienced in customer service with clients, and keeping the office of the company organized to effectively service existing and new clients. Additionally adept at managing projects & ongoing services, and handling calendars and meetings of the company.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

JLP Contractors Inc
12.2021 - Current
  • Answered phone calls, delivering messages to staff, and scheduling appointments with existing and new clients.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Scheduled office meetings and client appointments for staff teams.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Conducted weekly meeting with clients, took minutes of all meetings.

School Health Assistant

Define Staffing Services INC
10.2021 - 12.2021
  • Coordinated activities of subordinate personnel to support mission success.
  • Trained and mentored personnel in operations and tactics.
  • Developed and implemented plans to reduce risk to personnel and students.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for activities.
  • Communicated effectively with students and families to provide information about care.
  • Kept health supply inventories fully stocked and up to date.

Server

General Contractor (Multiple Companies)
07.2014 - 10.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.

Retail Sales Associate

DSW Shoe Warehouse
08.2014 - 10.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Annandale High School
Annandale, VA
06.2014

Skills

  • Phone Call Answering
  • Business Administration
  • Meeting Minutes
  • Schedule Management
  • Filing
  • Grammar
  • Customer and Client Relations
  • Mail Management
  • Detailed Meeting Minutes
  • Phone Call Answering
  • Business Administration
  • Meeting Minutes
  • Schedule Management
  • Filing
  • Grammar
  • Customer and Client Relations
  • Mail Management
  • Detailed Meeting Minutes
  • Phone Call Answering
  • Business Administration
  • Meeting Minutes
  • Schedule Management
  • Filing
  • Grammar
  • Customer and Client Relations
  • Mail Management
  • Detailed Meeting Minutes
  • Phone Call Answering
  • Business Administration
  • Meeting Minutes
  • Schedule Management
  • Filing
  • Grammar
  • Customer and Client Relations
  • Mail Management
  • Detailed Meeting Minutes
  • Phone Call Answering
  • Business Administration
  • Meeting Minutes
  • Schedule Management
  • Filing
  • Grammar
  • Customer and Client Relations
  • Mail Management
  • Detailed Meeting Minutes
  • Phone Call Answering
  • Business Administration
  • Meeting Minutes
  • Schedule Management
  • Filing
  • Grammar
  • Customer and Client Relations
  • Mail Management
  • Detailed Meeting Minutes

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

JLP Contractors Inc
12.2021 - Current

School Health Assistant

Define Staffing Services INC
10.2021 - 12.2021

Retail Sales Associate

DSW Shoe Warehouse
08.2014 - 10.2015

Server

General Contractor (Multiple Companies)
07.2014 - 10.2018

High School Diploma -

Annandale High School

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Maria Ruiz Valdes