Maria Russo

• Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
• Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.

work directly with guests by mixing and serving drink orders. My responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Kept bar presentable and well-stocked to meet customer needs.