Maria Russo-Eriksson
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Program Manager
Avid
03.2015 - 12.2023
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Event Designer & Planner
mStarr Event Design
05.2014 - 03.2015
- Optimized workflow efficiency by developing comprehensive timelines for each stage of the event planning process.
- Streamlined the event planning process by creating detailed design proposals and presentations for clients.
- Coordinated with vendors to ensure smooth execution and timely delivery of design plans onsite.
- Established strong relationships with clients through clear communication and exceptional service throughout the planning process.
- Maintained a well-organized inventory system for all design assets, streamlining preparation for future events.
- Evaluated post-event feedback from clients, using insights to make continuous improvements in service offerings.
- Increased client satisfaction by consistently delivering tailored event designs that exceeded expectations.
Education
Bachelor of Science - Marketing
Merrimack College
North Andover, MA05.2014
Skills
- Project Management
- Strategic Planning
- Customer Service
- Work Delegation
- Time Management
- Effective Communication
- Conflict Resolution
- Team Management
- Event Planning and Execution
- Project Coordination
- Problem-Solving
- Community Outreach
- Proficient in MS Office Applications
- Attention to Detail
Leadership Experience
Insert?
Timeline
Program Manager
Avid
03.2015 - 12.2023
Event Designer & Planner
mStarr Event Design
05.2014 - 03.2015
Bachelor of Science - Marketing
Merrimack College
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