Maria Ruz
Sunrise,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Zion Health Care
08.2022 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Scheduled appointments with specialists on behalf of clients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed authorizations from payer to determine approved or denied items.
Vet Assistant
Animal Sterilization And Immunization Services
09.2017 - Current
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Use internal software to process reservations, check-ins, and check-outs.
- Process new patients and update client records with key information using standardized registration systems and encrypted databases.
- Create medical records including patient medical history and patient assessment.
- Maintain files and records by implementing effective filing systems that boosts efficiency and organization.
- Answer owner animal health questions and advise on best care practices.
- Administer routine, post-operative, and daily treatments to animals under the direction and supervision of a veterinarian.
Brand Representative
Hollister Co.
09.2016 - 09.2017
- Demonstrated highly social behaviors on the sales floor.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Rang up customers by processing cash and credit payments.
- Communicated product value, quality, and style to educate and entice potential customers.
- Conducted consumer surveys and analyzed purchasing trends.
Education
Bachelor of Arts - Psychology
Ana G Mendez
Miami, FL07.2025
Associate of Arts - Veterinarian Assisting
Penn Foster College (Online Campus)
Scottsdale, AZ10.2019
Skills
- Data Research and Analysis
- Data Entry and Database Software
- Computer Proficiency
- Medical Billing
- Telephone Etiquette
- Office Supplies and Inventory
- Positive Attitude and Energetic
- Referral Coordination
- Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Referral Coordinator
Zion Health Care
08.2022 - Current
Vet Assistant
Animal Sterilization And Immunization Services
09.2017 - Current
Brand Representative
Hollister Co.
09.2016 - 09.2017
Bachelor of Arts - Psychology
Ana G Mendez
Associate of Arts - Veterinarian Assisting
Penn Foster College (Online Campus)
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