Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic

Maria Ryan

Freeland

Summary

Senior HR Professional experienced with onboarding, talent management, employee development, and HR compliance. Utilizes strategic planning to align HR initiatives with business goals. Track record of fostering inclusive and productive work environments.

Overview

18
18
years of professional experience

Work History

Senior HR Manager

RGBSI
03.2016 - Current
  • Led HR strategy for 9 employees, aligning workforce planning, performance management, and engagement initiatives with organizational goals.
  • Developed onboarding strategies to enhance new hire integration and retention.
  • Trained and mentored onboarding team members, fostering professional growth and efficiency.
  • Partnered with senior leadership to drive culture, improve retention, and strengthen leadership pipelines.
  • Oversaw employee relations, conflict resolution, and compliance, reducing risk and fostering a positive workplace.
  • Implemented talent development programs that improved performance and succession readiness.
  • Streamlined HR processes and leveraged data/metrics to improve decision-making and efficiency.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Talent Sourcer

Modis
09.2015 - 03.2016
  • Sourced and engaged top talent for various technical roles, utilizing diverse platforms and networks.
  • Collaborated with hiring managers to understand staffing needs and develop targeted sourcing strategies.
  • Managed candidate pipelines efficiently, ensuring timely communication throughout recruitment processes.
  • Implemented innovative sourcing techniques, enhancing candidate quality and diversity within talent pools.
  • Analyzed recruitment data to drive continuous improvement in sourcing strategies and overall hiring effectiveness.

Client Support Specialist

Reimold Printing Corporation
04.2012 - 09.2015
  • Provided exceptional customer support through timely responses to inquiries and issue resolution.
  • Collaborated with cross-functional teams to enhance client communication and service delivery processes.
  • Analyzed client feedback to identify service improvement opportunities, fostering stronger client relationships.
  • Managed multiple client accounts, ensuring consistent follow-up and satisfaction throughout the engagement process.
  • Led initiatives focused on enhancing user experience, driving positive changes in service delivery protocols.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.

Receptionist

Sport and Spine
12.2009 - 04.2012
  • Managed front desk operations, greeting patients and ensuring a welcoming environment.
  • Scheduled appointments efficiently, optimizing daily calendar for multiple providers.
  • Handled patient inquiries and resolved issues to enhance overall satisfaction.
  • Maintained accurate patient records using electronic health record systems.
  • Coordinated with medical staff to streamline patient flow and reduce wait times.
  • Trained new reception staff on procedures and best practices for efficiency.

Human Resources Intern

Guardian Industries Corporation
06.2011 - 08.2011
  • Supported onboarding initiatives by preparing orientation materials and conducting new hire presentations.
  • Maintained employee records using HRIS, ensuring data accuracy and compliance with company policies.
  • Collaborated with team members to implement employee engagement surveys, gathering feedback for improvement initiatives.
  • Prepared reports on employee attendance and performance metrics to assist management in decision-making processes.

Store Manager

Tropical Smoothie Café
03.2008 - 11.2009
  • Directed daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff on product knowledge, customer service, and operational procedures.
  • Implemented inventory management systems to reduce waste and improve stock accuracy.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment.

Education

M.S.A. - Human Resource Administration

Central Michigan University
12.2014

B.B.A. - International Business, Spanish

Saginaw Valley State University
12.2011

Skills

  • Team leadership
  • Strategic planning expertise
  • Driving process enhancements
  • Ensuring regulatory compliance
  • Performance assessment strategies
  • Workforce engagement
  • Proficient in Workday, ADP, and Suresource

LANGUAGE SKILLS

Spanish, reading and writing

Timeline

Senior HR Manager

RGBSI
03.2016 - Current

Talent Sourcer

Modis
09.2015 - 03.2016

Client Support Specialist

Reimold Printing Corporation
04.2012 - 09.2015

Human Resources Intern

Guardian Industries Corporation
06.2011 - 08.2011

Receptionist

Sport and Spine
12.2009 - 04.2012

Store Manager

Tropical Smoothie Café
03.2008 - 11.2009

B.B.A. - International Business, Spanish

Saginaw Valley State University

M.S.A. - Human Resource Administration

Central Michigan University

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