Summary
Overview
Work History
Skills
Timeline
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Maria Salas

Los Angeles,Ca

Summary

Dedicated professional with proven track record in administrative functions seeking challenging role as Processor, Administrative Assistant, Payroll Specialist, or Human Resources Assistant. Passionate about contributing to dynamic team environment and delivering exceptional results. Committed to continuous enhancement of knowledge and capabilities for long-term growth and advancement opportunities within the organization.

Overview

9
9
years of professional experience

Work History

Customer Service Sales Representative

Nelson Companies
02.2022 - Current
  • Managed customer concerns with care, fostering increased client retention.
  • Managed escalated calls effectively, securing favorable outcomes for customers and company.
  • Managed customer queries related to product and service information
  • Built in-depth expertise in products to recommend solutions aligned with customer requirements
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing orders, improving the overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.

Payroll Administrator

Morley Builders
10.2020 - 09.2021
  • As the Field Construction Payroll Administrator, I was responsible for entering daily hours in a Data Entry format for over 500 employees to process the weekly payroll. My responsibilities also involved issuing and distributing paychecks, processing manual checks for missed time, and managing and processing direct deposits forms. Duties also included Anti- Harassment Training, and processing onboarding paperwork for new hires and employee transfers.

IRA Processor

Tower Equity, LLC
07.2018 - 09.2020
  • As one of the Processors for a Precious Metals Company, I was responsible for assisting clients and brokers in establishing a Self Directed IRA for clients which included: Completing all required paperwork via mail or DocuSign. Moving funds between custodians, and keeping brokers updated throughout the process. Responsibilities included making coffee, ordering office supplies and maintaining a clean office environment.

Admitting Clerk

Atlantic Surgical Center
10.2017 - 07.2018
  • As the Patient Admitting Clerk, I was responsible for scheduling and registering patients. Creating patients charts as well as verifying all patient information and insurance details and eligibility. Additionally, must collect co-pays, answer and transfer calls to the appropriate personnel.

Billing Specialist

National Transmission Products
01.2016 - 05.2017
  • As one of the biggest transmission components distributors in Los Angeles County, my responsibilities were to invoice pick tickets for throughout the day deliveries. Post bank deposits for five warehouses located in different cities and states. I also processed warehouse to warehouse inventory transfers, and help customers with will call orders. Multitasking throughout the day and also help answering and directing order desk calls.

Skills

  • Microsoft Office and Excel
  • Bilingual in Spanish and English
  • Basic QuickBooks and Sage
  • Customer service
  • Problem-solving
  • Call center experience
  • Data entry
  • Incoming call management
  • Customer complaint resolution
  • Business growth and retention
  • Shipping coordination
  • Account management
  • Email communication
  • Phone etiquette

Timeline

Customer Service Sales Representative

Nelson Companies
02.2022 - Current

Payroll Administrator

Morley Builders
10.2020 - 09.2021

IRA Processor

Tower Equity, LLC
07.2018 - 09.2020

Admitting Clerk

Atlantic Surgical Center
10.2017 - 07.2018

Billing Specialist

National Transmission Products
01.2016 - 05.2017

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Maria Salas