MARIA SALGUERO
San Jose,CA
Overview
7
7
years of professional experience
Work History
Checkout Supervisor
Mercadona
BARCELONA, BCN
08.2019 - 08.2023
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected cashier stations to ensure proper equipment operation.
- Handled daily banking activities such as deposits, withdrawals, transfers.
- Analyzed sales reports to identify areas for improvement in operations.
- Organized staff schedules to ensure adequate coverage during peak hours.
Restaurant Manager
BESTA BARCELONA
BARCELONA, BCN
06.2017 - 07.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Bakery Assistant
PASTELERIA LA MALLORQUINA
MADRID, MA
04.2016 - 05.2017
- Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Operated POS system to process bakery sales transactions.
- Listened to guests to understand needs and help each person select optimal products and services.
Education
BUSINESS MANAGEMENT - Business Administration And Management
UNIVERSIDAD ALFONSO X EL SABIO
MADRID05.2016
Skills
- Documentation and Reporting
- Retail Operations
- Staff Training
- Customer Complaint Resolution
- Issue Resolution
- Operations Leadership
- Time Management
- Point of Sale Systems
- Store Opening and Closing
- Team Training and Development
- Employee Management
- Assignment Delegation
- Shift Scheduling
- Customer Service
- Mentoring and Coaching
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Checkout Supervisor
Mercadona
08.2019 - 08.2023
Restaurant Manager
BESTA BARCELONA
06.2017 - 07.2019
Bakery Assistant
PASTELERIA LA MALLORQUINA
04.2016 - 05.2017
BUSINESS MANAGEMENT - Business Administration And Management
UNIVERSIDAD ALFONSO X EL SABIO