Maria Salinas
Cedar Park,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
12
12
years of professional experience
Work History
Front Desk Specialist
Harbor Health
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Reviewed and sent medical records to other physicians upon request.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Front Office Administrator
Ascension Dell Children's North Austin
02.2023 - 07.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front Office Administrator
Ascension Medical Group Balcones Woods
05.2021 - 02.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Front Office Administrator
Ascension Dell Children's Blood & Cancer Center
08.2019 - 05.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Charge Entry Specialist
Austin Diagnostic Clinic
03.2018 - 08.2019
- Verified insurance eligibility and information to update database.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Used data entry skills to accurately document and input statements.
Assistant Manager
Speedy Cash
03.2017 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Assistant Branch Manager
Excel Finance
03.2015 - 03.2017
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Receptionist Administrator
DentaQuest
09.2014 - 02.2015
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
Customer Advocate
Speedy Cash
10.2011 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
The Excel Center
Austin, Tx 06.2019
Skills
- Resourcefulness
- Attention to Detail
- Team Player
- Record Keeping
- Organizational Skills
- Multitasking Abilities
- Cash Handling
- Problem Solving
- Scheduling Appointments
- Task Prioritization
- Professionalism
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Specialist
Harbor Health
08.2023 - Current
Front Office Administrator
Ascension Dell Children's North Austin
02.2023 - 07.2023
Front Office Administrator
Ascension Medical Group Balcones Woods
05.2021 - 02.2023
Front Office Administrator
Ascension Dell Children's Blood & Cancer Center
08.2019 - 05.2021
Charge Entry Specialist
Austin Diagnostic Clinic
03.2018 - 08.2019
Assistant Manager
Speedy Cash
03.2017 - 03.2018
Assistant Branch Manager
Excel Finance
03.2015 - 03.2017
Receptionist Administrator
DentaQuest
09.2014 - 02.2015
Customer Advocate
Speedy Cash
10.2011 - 09.2014
GED -
The Excel Center
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