Maria Salinas
Laredo,TX
Summary
Empathetic Treatment Coordinator with a passion for clearly presenting treatment options to patients. Strong knowledge of dental payment processing and financing options. Excellent understanding of dental treatments and procedures. Over 8 years of experience in customer service and patient relations.
Overview
9
9
years of professional experience
Work History
Dental Treatment Coordinator
Rodeo Dental
Laredo, TX
02.2023 - Current
- Assisted in the coordination of dental treatment plans for patients.
- Conducted follow-up calls to confirm appointments.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Coordinated billing activities with both patients and insurance providers.
- Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Processed payments from patients for services rendered.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered and managed incoming calls and emails.
- Took customer payments and billed insurance companies for remaining balance.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
Orthodontic Treatment Coordinator
Rodeo Dental
Laredo, TX
11.2022 - 01.2024
- Greeted patients, verified insurance information and scheduled appointments.
- Assisted orthodontist with patient treatment plans and discussed payment options.
- Provided patient education on the importance of proper oral hygiene.
- Maintained records of patient treatments, progress reports and payments.
- Responded to inquiries from patients regarding their treatment plan.
- Kept track of treatment information in patient records.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
Dental Assistant/Front Desk Receptionist
Kool Smiles Dental
Laredo, TX
10.2015 - 08.2020
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Set up appointment times and handled canceled appointments.
- Reviewed patient records to check accuracy of information and implement updates.
- Answered and managed incoming calls and emails.
- Scheduled and confirmed patient appointments and consultations.
Education
High School Diploma -
United South High School
Laredo, TX06-2012
Skills
- Patient Care Coordination
- Insurance Verification
- Treatment Planning
- HIPAA Compliance
- Phone Etiquette
- Payment Processing
- Patient Scheduling
- Patient Relations
- Issue Resolution
- Office Opening and Closing
- Phone and Email Etiquette
- Appointment confirmation
- Front Office Management
- Appointment Scheduling
- Understanding of dental insurance
- Incoming Call Reception
- Punctual and Reliable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dental Treatment Coordinator
Rodeo Dental
02.2023 - Current
Orthodontic Treatment Coordinator
Rodeo Dental
11.2022 - 01.2024
Dental Assistant/Front Desk Receptionist
Kool Smiles Dental
10.2015 - 08.2020
High School Diploma -
United South High School