Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Salinas

Maria Salinas

Delray Beach,Florida

Summary

Dynamic flight attendant with a dedicated work ethic and expertise in safety procedures, honed at Silver Airways. Recognized for exceptional client support and attention to detail, I effectively resolved in-flight emergencies and enhanced passenger satisfaction, contributing to a seamless travel experience. Committed to professionalism and reliability in every interaction.

Overview

25
25
years of professional experience

Work History

Flight Attendant

Silver Airways
03.2015 - 06.2025
  • Assisted in safety briefings and passenger onboarding procedures.
  • Demonstrated excellent customer service skills while addressing passenger inquiries.
  • Collaborated with crew members to ensure smooth flight operations.
  • Adapted quickly to changing situations, maintaining composure during flights.
  • Supported cabin cleanliness and organization throughout the flight duration.
  • Communicated effectively with passengers regarding flight information and policies.
  • Engaged in team meetings to enhance service delivery and operational efficiency.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Learned emergency protocols and safety equipment usage through training sessions.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Used excellent customer service skills in addressing passengers' needs.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Customer Service Representative

Silver Airways
10.2012 - 03.2015
  • Resolved customer inquiries efficiently via phone, email, and in-person interactions.
  • Provided exceptional service by addressing passenger concerns and ensuring flight satisfaction.
  • Collaborated with team members to streamline communication processes, enhancing overall customer experience.
  • Trained new staff on systems and procedures, fostering a knowledgeable and effective team environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Flight Attendant

Piedmont Airlines
06.2000 - 05.2012
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Assisted passengers in boarding and deplaning aircraft.
  • Monitored cabin during flights and responded to passenger inquiries or issues.

Education

High School Diploma -

The Airline Academy
Daytona Beach, FL

Hotel And Tourism Management

University Del Valle
Cali, Colombia
03-1996

High School Diploma -

Instituto Mixto Eleazar Libreros Salamanca
Andalucia, Valle Del Cauca. Colombia
07-1989

Skills

  • Client support
  • Dedicated work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional appearance
  • Safety procedures
  • Public speaking

Languages

Spanish
Full Professional
Italian
Limited Working

Timeline

Flight Attendant

Silver Airways
03.2015 - 06.2025

Customer Service Representative

Silver Airways
10.2012 - 03.2015

Flight Attendant

Piedmont Airlines
06.2000 - 05.2012

High School Diploma -

The Airline Academy

Hotel And Tourism Management

University Del Valle

High School Diploma -

Instituto Mixto Eleazar Libreros Salamanca

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