Maria Salinas
Corpus Christi
Summary
Dedicated and detail oriented professional with several years of experience in retail sales and front office administration. Known for strong organizational skills, customer service, and the ability to adapt quickly to new technologies and procedures. Recently re-entering the workforce after raising a family, bringing me a renewed sense of purpose and a strong work ethic. Seeking opportunities in substitute teaching, office administration or data entry roles.
Overview
16
16
years of professional experience
Work History
Front Office Assistant
Sabal Dental
09.2015 - 03.2020
- Greeted and assisted visitors, ensuring a welcoming front office environment.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and maintained calendar for office personnel with attention to detail.
- Organized and maintained filing systems, enhancing document retrieval processes.
- Coordinated office supplies inventory, supporting uninterrupted operational flow.
- Supported administrative tasks, fostering an organized and efficient front office operation.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Completed patient check-in processes by verifying insurance and submitting forms
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Patient Service Representative
Aspen Dental
09.2013 - 09.2015
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated effective communication between patients and healthcare providers, ensuring clarity of information.
- Resolved patient inquiries and concerns promptly, improving overall patient satisfaction ratings.
- Implemented process improvements to streamline front desk operations and reduce patient wait times.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations and data accuracy.
3rd Key Manager
Vision Works Corp
09.2012 - 09.2013
- Supervised daily operations to ensure compliance with company standards and policies.
- Collaborated with management on promotional strategies, driving increased foot traffic and sales volume.
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
Co-Manager
Express
02.2008 - 09.2011
- Oversaw daily operations, ensuring team adherence to company standards and protocols.
- Trained and mentored staff on best practices and operational procedures.
- Developed and implemented strategies to enhance customer service experience.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Trained and mentored staff to enhance productivity and customer service skills.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Developed employee schedules, balancing labor costs with operational needs effectively.
- Assisted in the recruitment process, interviewing candidates and selecting top talent for open positions.
- Led team meetings to communicate company updates, discuss challenges, and celebrate successes collectively.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
Sales Associate/Retail Sales Lead
Express
03.2004 - 02.2008
- Drove sales through exceptional customer service and product knowledge.
- Assisted in visual merchandising to enhance store appeal and drive foot traffic.
- Maintained accurate inventory levels using point-of-sale system and stock management tools.
- Trained new associates on sales techniques and company policies to ensure consistent performance.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
Education
Health Information Technology And Management
Texas State Technical College
Harlingen, TX06-2005
Skills
- Problem-solving skills
- File organization
- Time management
- Data entry
- Administrative skills
- Reception duties
- Billing and invoicing
- Insurance verification
- Billing and coding
- Conflict management
Languages
Spanish
English
Timeline
Front Office Assistant
Sabal Dental
09.2015 - 03.2020
Patient Service Representative
Aspen Dental
09.2013 - 09.2015
3rd Key Manager
Vision Works Corp
09.2012 - 09.2013
Co-Manager
Express
02.2008 - 09.2011
Sales Associate/Retail Sales Lead
Express
03.2004 - 02.2008
Health Information Technology And Management
Texas State Technical College
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