Maria Sanchez
Dallas,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level Receptionist position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
10.2022 - Current
- Greeted and welcomed patient's upon arrival to the facility
- Assisted patient's with questions or concerns regarding their visit
- Assisting new patient's with paperwork
- Managing high volume of incoming phone calls from patient's and call center addressing inquiries promptly
- Providing information about the organization, its services, and activities to patient's
- scheduling/rescheduling appointments by Greenway/Canopy
- Managed database and client record's (scanned medical records to patient's chart)
- Scheduling Dexa scan's (Bone Density), mammogram's and echocardiograms appointments outside of office
- Scheduling transportation for in clinic visit's and specialist's appointments
- Maintain the cleanliness of the Welcome and Community room
- Making coffee for patients
- Assisting physically challenged patient's (wheeling them into the van's, helping them fold their walkers into their vehicles,helping them carry their bags and medical supplies)
- Managing faxes in the electronic fax platform
- Preserved confidentiality of all patient information in line with HIPAA guidelines
- Handling mail and correspondence
- Resolving customer complaint's with answers and solution to problems
- Sending prescription refills request to nurses
- Helped train department employees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Front Desk Receptionist
J.Kirkland Grant MD
08.2022 - 09.2022
- Drafted professional business documents and correspondence
- Greeted patients warmly and made them feel welcome
- Assisted with scheduling appointments for new and existing patients
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scanned patients driver's license and insurance cards on file
Lead Front Desk Medical Receptionist
Ridgewood Medical Clin
11.2021 - 08.2022
- Greeted customers, answered general questions and directed to appropriate locations.
- Engaged in friendly conversations with new and existing patient while conducting check-in process.
- Updated patients information in databases regularly to ensure accuracy of records.
- Answered multi-line telephone calls to provide general information and answer inquiries.
- Handled payment processing and provide patients with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted with scheduling appointments for patients
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Follow HIPAA guidelines to keep patient confidentiality
- Verified patients insurance through insurance portals or via phone
- Informing patient's their insurance benefits such as copay's and deductibles
Sales Lead Manager
American Eagle Outfitters
10.2020 - 11.2021
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Created and maintained sales environment to support business objectives.
- Trained, coached, and mentored sales associates to ensure success in their roles.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Prepared sales production reports for regional management.
- Resolved customer complaints regarding sales and service.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Sales Associate/Stock Manager
G By Guess
10.2017 - 09.2020
- Greeted customers to determine wants or needs.
- Maintained cleanliness of store environment including floors, windows, displays
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
- Communicated/shared store sales to each customer
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Received and displayed product shipments on store retail shelves upon delivery. Ad well as censoring merchandise
- Answered incoming telephone calls to provide store, products and services information.
Education
No Degree -
Eastfield College
Mesquite, TXHigh School Diploma -
Skyline High School
Dallas, TX06.2017
Skills
- Greeted and welcomed patient's upon arrival to the facility
- Assisted patient's with questions or concerns regarding their visit
- Assisting new patient's with paperwork
- Managing high volume of incoming phone calls from patient's and call center addressing inquiries promptly
- Providing information about the organization, its services, and activities to patient's
- scheduling/rescheduling appointments by Greenway/Canopy
- Managed database and client record's (scanned medical records to patient's chart)
- Scheduling Dexa scan's (Bone Density), mammogram's and echocardiograms appointments outside of office
- Scheduling transportation for in clinic visit's and specialist's appointments
- Maintain the cleanliness of the Welcome and Community room
- Making coffee for patients
- Assisting physically challenged patient's (wheeling them into the van's, helping them fold their walkers into their vehicles,helping them carry their bags and medical supplies)
- Managing faxes in the electronic fax platform
- Preserved confidentiality of all patient information in line with HIPAA guidelines
- Handling mail and correspondence
- Resolving customer complaint's with answers and solution to problems
- Sending prescription refills request to nurses
- Helped train department employees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Timeline
Welcome Coordinator
Oak Street Health
10.2022 - Current
Front Desk Receptionist
J.Kirkland Grant MD
08.2022 - 09.2022
Lead Front Desk Medical Receptionist
Ridgewood Medical Clin
11.2021 - 08.2022
Sales Lead Manager
American Eagle Outfitters
10.2020 - 11.2021
Sales Associate/Stock Manager
G By Guess
10.2017 - 09.2020
No Degree -
Eastfield College
High School Diploma -
Skyline High School
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