Maria Sanchez
Miami Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Pharmacy Customer Service Representative
Elevance Health
02.2023 - Current
- Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
- Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Improved patient adherence to medication regimens by offering personalized counseling on proper usage and potential side effects.
Patient Access Representative
Conifer Healthcare Solutions
05.2021 - 02.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Guest Service Representative
Holiday Inn Vacation Club
01.2019 - 09.2019
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Administrative Support Assistant
Secure Transportation
06.2017 - 09.2018
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2009
Skills
- Insurance Verification
- Data Collection
- Complaint Resolution
- Customer Relations
- Call Center Experience
- Clerical Support
- Fluent in Spanish
References
References available upon request.
Timeline
Pharmacy Customer Service Representative
Elevance Health
02.2023 - Current
Patient Access Representative
Conifer Healthcare Solutions
05.2021 - 02.2023
Guest Service Representative
Holiday Inn Vacation Club
01.2019 - 09.2019
Administrative Support Assistant
Secure Transportation
06.2017 - 09.2018
High School Diploma -
Freedom High School
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