Maria Sanchez
Amelia,OH
Summary
Dedicated and results driven customer service supervisor with over 10 years of experience in leading high performing teams and enhancing customer satisfaction. Skilled in training and mentoring staff, developing customer centric policies, and leveraging performance metrics to drive continued improvement. Exceptional communication and problem solving abilities, with a strong commitment to delivering superior customer experiences and fostering long-term client relationships.
Overview
17
17
years of professional experience
Work History
Remote Bilingual Customer Service Supervisor
LA Expedite
03.2021 - Current
- Supervised and guided a remote team of customer service representatives, providing continuous training, performance feedback, and support to maintain high standards of services.
- Handled a high volume of client inquiries, providing timely and accurate information regarding architecture and planning services in both English and Spanish, ensuring clear and effective communication.
- Quality Assurance: Conducted regular quality assurance checks on client interactions, offering constructive feedback and coaching to team members to enhance service quality and client satisfaction.
Bilingual Customer Service Supervisor
TriHealth Bethesda North Hospital
09.2016 - 08.2020
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Facilitated cross-functional collaboration between teams to ensure efficient delivery of services while maintaining patient satisfaction levels.
- Streamlined communication processes for better efficiency between team members and patients.
Certified Pharmacy Technician Supervisor
Scriptx Pharmacy
07.2007 - 02.2015
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
Education
No Degree - Occupational Therapy Assistance
Cincinnati State Technical And Community College
Cincinnati, OH08.2026
High School Diploma -
Roosevelt High School
Yonkers, NY06.2005
Skills
- Proficient in articulating information clearly and effectively to diverse audiences, ensuring understanding and satisfaction Bilingual in English and Spanish, enabling effective communication with a broader customer base
- Adept at identifying issues promptly and devising effective solutions to resolve customer concerns, ensuring a positive outcome
- Experienced in leading, mentoring, and motivating customer service teams to achieve high performance and meet service standards
- Skilled in building and maintaining strong, positive relationships with customers to foster loyalty and repeat business
Timeline
Remote Bilingual Customer Service Supervisor
LA Expedite
03.2021 - Current
Bilingual Customer Service Supervisor
TriHealth Bethesda North Hospital
09.2016 - 08.2020
Certified Pharmacy Technician Supervisor
Scriptx Pharmacy
07.2007 - 02.2015
No Degree - Occupational Therapy Assistance
Cincinnati State Technical And Community College
High School Diploma -
Roosevelt High School