Maria Sanchez
Perris,CA
Summary
Dynamic and results-oriented management professional with over 30+ years of experience in the retail industry. Proven track record of leading cross-functional teams, optimizing operations, and driving strategic initiatives to achieve organizational goals. Adept at fostering a collaborative work environment, enhancing employee engagement, and delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
2013.08 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed rewards, credit cards, extend warranty, and surveys programs that significantly increased repeat business by rewarding loyal customers.
Assistant Store Manager
Ross Dress for Less
2011.03 - 2013.08
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Store Manager
Anchor Blue
2002.01 - 2011.01
- Initially hired as an Assistant Store Manager, I was promoted to Store Manager within six months due to my strong performance and leadership skills.
- I successfully led the store to achieve top-10 status in the region within my first full year by consistently meeting performance and budget goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
Roosevelt
Los Angeles, CA06.1988
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Cash Management
Team Building and Leadership
Recruiting and Hiring
Operations Management
Employee Scheduling
Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Michaels Arts and Crafts
2013.08 - Current
Assistant Store Manager
Ross Dress for Less
2011.03 - 2013.08
Store Manager
Anchor Blue
2002.01 - 2011.01
High School Diploma -
Roosevelt
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