Maria Sanchez
SAN ANTONIO,TX
Summary
Accomplished Front Office Manager at Bravos Auto Care, adept in workflow optimization and exceptional customer support. Excelled in leveraging financial reporting and decision-making capacity to drive business improvements, enhancing guest satisfaction significantly. Skilled in team management and relationship building, consistently fostering professional growth and positive customer relations.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Bravos Auto Care
05.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Server
Las Carretas
11.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Private Nanny
Meliza Brecht
04.2020 - 10.2020
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
Bachelor of Science - Political Science And Government
University of The Incarnate Word
San Antonio, TXSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Administrative skills
- Records management
- Relationship building
- Employee supervision
- Sales and marketing
- Financial reporting
- Expense reporting
- Office management software
- Exceptional customer support
- Strong leadership
- Decision-making capacity
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Bravos Auto Care
05.2022 - Current
Server
Las Carretas
11.2020 - 08.2022
Private Nanny
Meliza Brecht
04.2020 - 10.2020
Bachelor of Science - Political Science And Government
University of The Incarnate Word
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