Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Maria Sanchez

West Valley City,UT

Summary

Accomplished Branch Manager with a proven track record at Security Finance, enhancing branch operations and customer satisfaction. Expert in relationship building and bilingual communication, I significantly improved service quality and streamlined processes. My leadership fostered team collaboration, driving notable achievements in financial management and customer service excellence.

Overview

19
19
years of professional experience

Work History

Branch Manager

Security Finance, Financial Services
03.2021 - Current
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Examined customer loan applications for loan approvals and denials.
  • Maintained friendly and professional customer interactions.

Customer Service Supervisor

Teleperformance
01.2016 - 02.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Monitored front areas so that questions could be promptly addressed.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.

Office Coordinator

South Bay Vocational Center
06.2006 - 07.2010
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Kept high average of performance evaluations.

Education

High School Diploma -

Cesar Chavez High School
California City, CA
06-2007

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Relationship building and management
  • Problem-solving
  • Bilingual Fluent/Spanish
  • Office management
  • Decision-making
  • Employee development
  • Friendly
  • Basic mathematical aptitude

Accomplishments

  • Security Finance the Highest Award for Loan Volumes” for exemplary performance and recognition for handling the largest account in the company 2023
  • Security Finance the Highest Award for "Highest Accounts Gain 2022"
  • Security Finance the Highest Award for "State of the West coast In Loan Volume"



Languages

Spanish
Full Professional

Timeline

Branch Manager

Security Finance, Financial Services
03.2021 - Current

Customer Service Supervisor

Teleperformance
01.2016 - 02.2021

Office Coordinator

South Bay Vocational Center
06.2006 - 07.2010

High School Diploma -

Cesar Chavez High School

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Maria Sanchez