Maria Sanchez
West Valley City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Branch Manager
Security Finance
03.2021 - 02.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Completed and filed returns with tax departments at local, state, and federal levels.
Customer Service Supervisor
Teleperformance USA
01.2016 - 02.2021
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
- Ensured compliance with industry regulations through regular review of policies and procedures as well as thorough training sessions for all employees.
Behavioral Job Coach
South Bay Vocational Center
06.2007 - 07.2010
- Managed caseload efficiently, prioritizing tasks effectively to ensure timely completion of documentation requirements.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
- Evaluated client progress regularly using data-driven assessments, adjusting treatment plans as needed.
- Supported skill-building activities designed empower individuals take active roles shaping their lives achieving desired outcomes.
Education
High School Diploma -
Cesar Chavez HS
Compton, CA06-2007
Skills
- Branch operations management
- Customer service
- Excellent time management skills
- Banking
- Loans
- Income tax preparation
- Quality assurance
- Problem-solving
- Multitasking Abilities
- Bilingual Fluent Spanish
Accomplishments
- Security Finance the Highest Award for "Highest Account Gain 2021"
- Security Finance the Highest Award for Loan Volume "State of the West Coast"
- Security Finance Award for Tax Season 2023
Timeline
Branch Manager
Security Finance
03.2021 - 02.2025
Customer Service Supervisor
Teleperformance USA
01.2016 - 02.2021
Behavioral Job Coach
South Bay Vocational Center
06.2007 - 07.2010
High School Diploma -
Cesar Chavez HS
Similar Profiles
Amy ManjarrezAmy Manjarrez
Assistant Manager at Security FinanceAssistant Manager at Security Finance
Janell AymondJanell Aymond
Senior Assistant Manager at Security FinanceSenior Assistant Manager at Security Finance
MORAYMA FRIAS MARQUEZMORAYMA FRIAS MARQUEZ
Assistant Manager at Security FinanceAssistant Manager at Security Finance