Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Sanchez

Edinburg

Summary

Dynamic and results-driven professional with extensive experience in customer service at Dollar General Store. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently achieving sales targets while maintaining a reliable and punctual work ethic.

Overview

5
5
years of professional experience

Work History

Cashier

El Tigre
09.2023 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Store Team Leader

Dollar General Store
10.2021 - 09.2023
  • Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
  • Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
  • Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
  • Increased customer satisfaction by providing excellent service and addressing concerns promptly.
  • Transferred, created and received stock orders to guarantee product stability.
  • Handled customer complaints and issues politely and professionally.
  • Optimized store layout for improved customer flow and easier navigation through merchandise displays.
  • Led a team of employees to achieve store sales targets and goals consistently.
  • Trained new employees on store operations, customer service skills, and product knowledge.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.

Cashier

Stripes Convenience Store
07.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Donna High School
Donna, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash register operation
  • Product restocking
  • Refunds and exchanges

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Cashier

El Tigre
09.2023 - 08.2025

Store Team Leader

Dollar General Store
10.2021 - 09.2023

Cashier

Stripes Convenience Store
07.2020 - 09.2021

High School Diploma -

Donna High School

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