Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Sandoval

Henderson,NV

Summary

Results-driven Guest Service Advocate with 4 years of experience at Target, recognized for consistently enhancing guest satisfaction and loyalty. Proven expertise in problem-solving and effective communication, ensuring a seamless customer experience. Committed to leveraging skills in a dynamic, customer-focused environment to drive operational excellence.

Overview

5
5
years of professional experience

Work History

Guest Service Advocate

Target
Levittown, United States
07.2020 - 01.2025
  • Experienced Guest Service Advocate with four years of dedicated service at Target.
  • Working on the register to help guests complete their transactions in a timely manner while communicating with the guests.
  • Helping guests understand the Target Circle, along with pointing out the possibility of applying for the Circle card.
  • Managing self-express checkout, helping guests with problems with the self-register, along with keeping the area clean and accessible to all guests.
  • Seeking opportunities to continue delivering outstanding guest experiences and contribute to the success of a customer-centric organization.
  • Developed relationships with customers through proactive outreach efforts.
  • Maintained accurate records of customer interactions for follow-up purposes.
  • Educated clients on options to assist in making informed decisions.
  • Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
  • Built customer loyalty and strength by finding solutions to customers needs.

Task Associate

Ulta Beauty
Levittown, United States
06.2023 - 08.2023
  • Keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned.
  • Ensuring all tasks are executed as planned, and the product is available for purchase.
  • Supporting store management by following processes and procedures, and completing tasks.
  • Greeted customers to determine wants or needs.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Handled returns and exchanges according to company policies.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed and maintained relationships with clients and vendors.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Helped customers locate items within the store using the inventory system.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Built relationships with customers by providing friendly customer service.
  • Answered store and merchandise questions and led customers to wanted items.

Education

High School Diploma -

Bethpage High School
Bethpage, NY
06-2020

Minor in Music - Musical Theatre

LIHSA (Long Island High School of The Performing Arts)
Syosset, NY
06-2020

Skills

  • Proficient in Spanish
  • Organizational Time Skills
  • Experienced with Digital Tools
  • Effective Communication
  • Proficient Task Prioritization
  • Customer Relations
  • Adaptable Learning Style
  • Inventory Stocking
  • Customer Transaction Management
  • Surface Disinfection
  • Decision-making skills
  • Customer service background
  • Client representation

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Task Associate

Ulta Beauty
06.2023 - 08.2023

Guest Service Advocate

Target
07.2020 - 01.2025

High School Diploma -

Bethpage High School

Minor in Music - Musical Theatre

LIHSA (Long Island High School of The Performing Arts)

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Maria Sandoval