Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Maria Sandoval

North Hollywood,CA

Summary

Dedicated and results-driven professional with an unwavering work ethic and a strong commitment to excellence. Known for being a quick learner and consistently exceeding customer expectations. Fluent in English and Spanish. Holds an AA in General Studies: Social and Behavioral Science and a recent BA in Social and Behavioral Science with a focus on Gender and Ethnic Multicultural Studies, particularly in Chicano and Women's Studies. Eager to continue expanding my knowledge and making a positive impact.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receiving Associate

Bronco Bookstore
01.2022 - 05.2023
  • Efficiently managed to receive and scan packages. Contribute to sales floor beautification and inventory control. Process online orders and maintain accurate inventory records. Perform product counting and quality checks
  • Unloaded pallets and deliveries and organized products in the warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Recorded regular progress and issues with products.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify the accuracy of contents.
  • Maintained a tidy, organized, and safe work area to comply with cleanliness standards.
  • Compare shipping orders and invoices against contents received to verify accuracy.
  • Properly labeled and stored goods in safe areas to provide identification and avoid losses.

Medical Assistant/Front Office Receptionist

Van Nuys Urgent Care Family Medicine, Inc.
06.2021 - 09.2022
  • Handle patient calls and inquiries, checking insurance information. Provide excellent patient care by greeting, checking in/out patients, and assisting with their needs. Ensure a welcoming and organized front office environment.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Protected patients' rights by maintaining the confidentiality of medical, personal, and financial information.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Facilitated patient flow by notifying providers of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Collected deductibles and copays to post money to patient accounts.
  • Verified patient information by interviewing the patient, recording medical history, and confirming the purpose of the visit.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating rooms and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physicians.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained a patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information, and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files, and collecting payments.

Therapist II

Behavioral 360 (BRIA)
09.2019 - 08.2020
  • Collaborate in the care of children and adults with autism spectrum disorders. Document and address behavioral observations to prevent escalations. Assist parents with bedtime routines, hygiene, and engaging activities. Conduct tasks to enhance patient development and well-being
  • Documented patient information, treatment plans, and patient responses.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Assessed clients' mental health needs, developed treatment plans, and monitored progress.
  • Guided clients in the development of skills and cognitive behavioral therapy techniques.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crises, and develop action plans.
  • Maintained client confidentiality to protect patient privacy.
  • Utilized evidence-based techniques to deliver successful treatment.
  • Performed assessments to evaluate clients' mental health status, needs, and goals.
  • Documented client progress to track effectiveness and inform future treatment plans.

Sales Associate

Halloween Town
09.2018 - 11.2018
  • Assisted customers with product selection and guided customers. Ensured store presentation by restocking inventory and maintaining cleanliness. Exhibited strong sales skills and efficiently operated the cash register
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.

Cashier/Customer Service

Walgreens
04.2015 - 01.2019
  • Delivered outstanding customer service, including cosmetic and pharmacy assistance. Managed cashier duties, handled prescription orders, and restocked merchandise. Proactively engaged with customers to meet their needs. Maintained a clean and organized sales floor
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at the beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Worked with floor team and managers to meet a wide range of customer needs.
  • Responded promptly to requests for assistance, spills, and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges according to company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.

Cashier/Sales Associate

ZARA
10.2017 - 01.2018
  • Managed cash registers, fitting rooms, and customer returns and purchases. Offered product recommendations and assisted with customer inquiries. Conducted register reconciliation and administrative tasks
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention, and rapport.
  • Managed cash register after the end of shift to balance and record accurate transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Cashier and Customer Service

Food 4 Less
09.2013 - 03.2015
  • Provided customers with product recommendations and alternatives. Managed cashier responsibilities and maintained a high level of customer service. Contributed to sales and inventory management.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Worked with floor team and managers to meet a wide range of customer needs.
  • Responded promptly to requests for assistance, spills, and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.

Work Study Financial Aid Office

Kaplan College-North Hollywood
01.2014 - 04.2014
  • Assisted with office tasks, including filing, scanning, and using the copy machine. Organized and alphabetically maintained files, supporting the financial aid office.
  • Interacted with customers by phone, email, or in person to provide information.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received the best possible customer service.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Developed and implemented strategies to improve student engagement and retention.
  • Developed and maintained an organized filing system for student records and documents.
  • Created and maintained databases to store student information.
  • Processed student applications and other paperwork promptly.
  • Developed detailed reports to track student progress and performance.

Medical Assistant Externship

Family Health Clinic
09.2013 - 03.2014
  • Supported both back and front-office operations - Entered patient information into the computer system - Assisted with patient rooming, vitals, and blood draws - Aided healthcare providers in patient care
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained a clean and safe clinic environment to prevent injuries.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Helped with patient preparation and recovery to support patient comfort and well-being.
  • Transcribed physician orders and instructions to minimize the risk of miscommunication.
  • Assisted with medical research projects to apply and expand knowledge.
  • Participated in rounds and team meetings to observe medical decision-making and learn.
  • Obtained and documented patient medical history, vital signs, and current complaints at intake.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
  • Measured patient pulse oximetry.

Casual Park Service Lead/ Park Service Attendant

Universal Studios
06.2022 - Current
  • Dispatched employees and managed shift responsibilities. Filed paperwork accurately and efficiently. Interacted with guests, ensuring a memorable experience. Collaborated with supervisors on operational tasks. Contributed and shared innovative ideas for continuous improvement.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to all guest inquiries thoroughly and professionally.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Wellness Check in on employees.
  • Monitored employees

Education

Bachelor of Arts - Gender Ethnic Multicultral Studies

Cal Poly Pomona
Pomona, CA
05.2023

Associate of Arts - Behavioral Sciences, Social Science

Los Angeles Valley College
Van Nuys, CA
06.2021

Skills

  • Customer Service
  • Bilingual (Fluent in Spanish and English)
  • Autism Experience
  • Individual and Group Counseling
  • Medical Coding
  • Retail Sales
  • Data Collection
  • Vital Signs
  • Laboratory Experience
  • Medical Office Experience
  • Patient Care
  • Medical Records

Certification

  • Medical Assistant Certification, 04/01/14, Present, Vital Signs, Patient Preparation, Blood Draws, Billing and Coding
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Casual Park Service Lead/ Park Service Attendant

Universal Studios
06.2022 - Current

Receiving Associate

Bronco Bookstore
01.2022 - 05.2023

Medical Assistant/Front Office Receptionist

Van Nuys Urgent Care Family Medicine, Inc.
06.2021 - 09.2022

Therapist II

Behavioral 360 (BRIA)
09.2019 - 08.2020

Sales Associate

Halloween Town
09.2018 - 11.2018

Cashier/Sales Associate

ZARA
10.2017 - 01.2018

Cashier/Customer Service

Walgreens
04.2015 - 01.2019

Work Study Financial Aid Office

Kaplan College-North Hollywood
01.2014 - 04.2014

Cashier and Customer Service

Food 4 Less
09.2013 - 03.2015

Medical Assistant Externship

Family Health Clinic
09.2013 - 03.2014

Bachelor of Arts - Gender Ethnic Multicultral Studies

Cal Poly Pomona

Associate of Arts - Behavioral Sciences, Social Science

Los Angeles Valley College

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