Maria Sandoval

24 years in customer service.

Recruited, trained, and managed a team of 20+ employees, and developed employees for various positions throughout the store.
Conduct annual performance reviews for a team of 28 employees.
Led and executed annual inventory preparations.
Place store orders.
Abide by and uphold all company policies, internal controls, safety guidelines, and procedures.
Protect all company assets, implementing and executing all company programs and expectations.
Assist in all store needs in collaboration with the entire management team in protecting and securing all company assets, including store funds.
Ensure all merchandise programs are being executed.
Schedule and adjust store employees' schedules, and ensure proper staffing coverage on a daily basis, as per store needs.
EASi Program Oriented.
Track stocking productivity, holding staff accountable.
Monitor Seasonal Department including set up, planning, stocking, and maintenance.
Operate the EPJ and the manual PJ.
Managing the receiving of store deliveries of DSDs and all drop shipments.
Assist members of management with the receipt and return of DSD merchandise when needed, verify all documentation, and record all data into portfolios, following all DSD policies and procedures.
Assist with the receipt and return of DSD merchandise credits. Assist with all store functions and day-to-day store activities, as directed by the Market Director. Able to perform all opening and closing procedures.
Ensure all company cash handling practices and guidelines are followed at all times by all associates.
Maintain a professional and friendly environment with customers, subordinates, and supervisors.
Maintain all areas of the store, including the stockroom and sales floor, to company standards, including recovery.
Enforce the FIFO rule with all perishable items. Direct supervisory responsibility for all hourly associates.
Process all SSC Corporate directives, including Pull and Hold/Destroy, Task Compliance requests, and any additional communications related to store activities, as delegated by the Market Director or Corporate Directives in the Main Office.
Ensure that the sales floor is sales-effective on a daily basis.
Promotional effectiveness of storefront fixtures and displays.
Coordinate appropriate signage used in the store.
Process damaged merchandise on a daily basis. Assist with merchandising and maintaining the checkout area to maximize impulse sales. Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.).
Manage the Cycle Count Program, and conduct daily/weekly inventories. Product Rotation: Ensure that all closed-dated items are moved to high-traffic areas, such as VIP and/or checkouts, to reduce shrink. Conduct daily, weekly, bi-weekly, and monthly inspections.
Conducting monthly staff meetings.

Performed regular audits to ensure compliance with company standards.

Resolved customer complaints in a timely manner to maintain positive relationships with customers.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Built and maintained strong working relationships with team members.

Executed merchandising strategies to support store sales growth.

Prepared and submitted nightly bank deposits.

Updated and maintained store signage and displays.

Ensured compliance with all applicable laws, regulations, safety standards, and company policies.

Managed inventory tracking and physical inventory counts to minimize loss.

Connected with customers to provide assistance and collect feedback to optimize operations.

• Adhered to safety regulations while operating equipment like cash registers or credit card machines.
• Maintained knowledge of current sales promotions and store policies regarding payments, returns, exchanges.
• Greeted customers and offered immediate assistance to help locate their ticket orders.
• Ensured adherence to company procedures related to cash handling security measures.
• Handled confidential information with discretion and care.
• Recorded customer transactions accurately into computer system.
• Processed payments using cash register or credit card reader.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Verified customer information such as name, address, phone number, email address.
• Greeted customers warmly and provided excellent customer service.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Inspected garments before returning them to customers.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Maintained accurate records of customer orders and payments.
• Organized the sales floor to ensure items were in proper locations.
• Prevented key account losses by researching discrepancies and correcting problems.
• Maintained cleanliness of work area throughout shift.
• Developed knowledge of product lines offered in order to answer questions more effectively.