Maria San Filippo

Store Manager

American Signature Furniture

02.2008 - Current

Led store operations to enhance customer satisfaction and optimize sales performance.
Developed and implemented training programs for staff, improving product knowledge and service delivery.
Managed inventory levels using ERP systems, ensuring product availability and reducing shrinkage.
Analyzed sales trends to identify opportunities for promotions and merchandising strategies.
Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency.
Oversaw visual merchandising standards, increasing store appeal and driving foot traffic.
Conducted performance evaluations, providing feedback that fostered team development and accountability.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.