Maria Santopietro

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle cash transactions accurately.
• Collaborated with all cast in a high volume restaurant for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with guests providing a memorable dining experience.
• Performed opening and closing duties, ensuring the dining room was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed and resolved customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Responsible for all aspects of the front desk activities for a five star motorcoach.

Worked as a clerk in the gift shop and deli.

Assisted activities director.

• Provided excellent service in an upscale coffee and pastry cafe.
• Trained new employees in service skills, product and computer knowledge.

• Responsible for all aspects of bartending in a high volume fast paced environment including set up breakdown and accountability for all funds received.

• Provided a pleasurable experience for campers from check-in to checkout.
• Responsible for the general maintenance and upkeep of 60 campsites and campground facilities.

• Similar to responsibilities held at Lake Elsinore Campground and Recreation Area.

• Oversaw all restaurant operations to include sales, profitability and customer service.
• Supervised a management team of three and a staff of fifteen, leading them to successfully control cost of labor and sales to meet profit goals.
• Extensive experience working with outside vendors, maintenance workers and staff fostering a positive work environment.
• Maintained the restaurant at a championship level according to company standards.

• Assisted disabled individuals to establish goals enhancing independence, provided quality direct support, skills training and education to achieve those goals.
• Advocated for legislation eliminating barriers for individuals with disabilities.

• Accurately maintained complex caseloads for 35-40 individuals.
• Organized, wrote and facilitated Individual Plans, reported quarterly progress on identified goals initiating modifications when necessary.
• Ensured coordination of services by maintaining good communication with individuals their families and other service providers.

• Supported disabled individuals enabling successful participation in meaningful daytime activities.
• Assessed individual success and recommended action plans for positive change.

• Provided case management services for four clients accurately maintaining confidential file and effectively advocating for resources promoting choice and independence.
• Served as a liaison among interested agencies, family and the community.